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Virtual Reference Experience: Integrating Theory into Practice
     

Virtual Reference Experience: Integrating Theory into Practice

by R. David Lankes (Editor), Joseph Janes (Editor), Linda C. Smith (Editor), Christina M. Finneran (Editor), Joseph Janes (Editor)
 
Thirteen updated papers from the fourth annual Virtual Reference Desk Conference in San Antonio, TX, look at policies and practices US libraries are adopting to keep their reference desks current. The collection is of interest to reference librarians, administrators, and information professionals both at libraries with established online service and at those in the

Overview

Thirteen updated papers from the fourth annual Virtual Reference Desk Conference in San Antonio, TX, look at policies and practices US libraries are adopting to keep their reference desks current. The collection is of interest to reference librarians, administrators, and information professionals both at libraries with established online service and at those in the preliminary planning stages. The papers explore the perceptions and expectations of users and how libraries are engaging them in their virtual reference service. Chapters look at personnel and training issues as well as information service in the context of privacy and surveillance, the establishment of a knowledge society, and the future of research and development. Annotation ©2004 Book News, Inc., Portland, OR

Product Details

ISBN-13:
9781555705121
Publisher:
Neal-Schuman Publishers, Incorporated
Publication date:
08/30/2004
Series:
Virtual Reference Desk Ser.
Pages:
275
Product dimensions:
6.00(w) x 9.00(h) x (d)

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