When Talk Works: Profiles of Mediators

When Talk Works: Profiles of Mediators

by Deborah M. Kolb


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When Talk Works: Profiles of Mediators by Deborah M. Kolb

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
Roger Fisher, coauthor, Getting to Yes

Product Details

ISBN-13: 9781555426408
Publisher: Wiley
Publication date: 04/08/1994
Series: Business-Management
Edition description: 1st
Pages: 513
Product dimensions: 6.48(w) x 9.28(h) x 1.95(d)

About the Author

DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.

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