When Talk Works: Profiles of Mediators / Edition 1

When Talk Works: Profiles of Mediators / Edition 1

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When Talk Works: Profiles of Mediators / Edition 1

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

"The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles."
Roger Fisher, coauthor, Getting to Yes

Product Details

ISBN-13: 9780787910907
Publisher: Wiley
Publication date: 07/28/1997
Series: Business-Management Series
Edition description: Reprint
Pages: 544
Product dimensions: 6.02(w) x 9.02(h) x 1.37(d)

Table of Contents

Preface xiii

The Authors xvii


Another Way to Settle Disputes: The Practice of Meditation 1
Deborah M. Kolb

Part One The Professionals

1 Frances Butler: Questions That Lead to Answers in Child Custody Mediation 17
Kenneth Kressel

2 Patrick Davis: “To Bring Out the Best … To Undo a Little Pain” in Special Education Mediation 61
Susan S. Silbey

3 Howard Bellman: Using “Bundles of Input” to Negotiate an Environmental Dispute 105
Christine B. Harrington

4 William Hobgood: “Conditioning” Parties in Labor Grievances 149
Deborah M. Kolb

5 Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation 191
Austin Sarat

Part Two Builders of the Field

6 Albie M. Davis: Community Mediation as Community Organizing 245
Sally Engle Merry

7 Eric Green: finding Alternatives to Litigation in Business Disputes 279
Lavinia E. Hall

8 Lawrence Susskind: Activist Mediation and Public Disputes 309
John Forester

Part Three Extending the Reach of Mediation

9 Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication 359
William M. O’Barr

10 Jimmy Carter: The Power of Moral Suasion in International Mediation 375
Eileen F. Babbitt

11 Linda Colburn: On-the Spot Mediation in a Public Housing Project 395
Neal Milner

12 Joseph Elder: Quiet Peacemaking in a Civil War 427
Thomas Princen


The Realities of Making Talk Work 459
Deborah M. Kolb and Kenneth Kressel

Index 495

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