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When the Little Things Count...and They Always Count: 601 Essential Things that Everyone in Business Needs to Know
     

When the Little Things Count...and They Always Count: 601 Essential Things that Everyone in Business Needs to Know

by Barbara Pachter, Susan Magee (With)
 

E-mail and the Internet have surely caused a revolution in the way we communicate in business, but that doesn't mean human relationships no longer matter. On the contrary, the more distant and electronically wired we become, the more we need to pay attention to the personal touches, and the "little things" that make a big difference in our everyday interaction

Overview

E-mail and the Internet have surely caused a revolution in the way we communicate in business, but that doesn't mean human relationships no longer matter. On the contrary, the more distant and electronically wired we become, the more we need to pay attention to the personal touches, and the "little things" that make a big difference in our everyday interaction with our colleagues.

In this inspiring, user-friendly guide, business communication consultant Barbara Pachter provides 601 essential tips for the 21st century to ease every business situation and enrich every professional relationship. Organizing her advice into more than 50 subject areas, Pachter offers simple but effective suggestions on such topics as:

  • How to handle greetings and introductions gracefully
  • How small talk can put your colleagues at ease
  • Manage awkward situations through the power of positive confrontation
  • Enhance your professional presence
  • Implement teamwork etiquette
  • Socialize successfully and responsibly

Although technology certainly has its place Pachter reminds us that e-mail does not replace the hand-written thank-you note, and that table manners still matter. From advice on how to give feedback and criticism (never in front of another person_ to how to use body language effectively, you'll learn all the little details that add up to big differences in professionalism and success.

Product Details

ISBN-13:
9781567316957
Publisher:
MJF Books
Publication date:
06/18/2004
Pages:
169
Product dimensions:
5.08(w) x 6.46(h) x 0.66(d)

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