Why Didn't You Say That in the First Place: How to Be Understood at Work

Why Didn't You Say That in the First Place: How to Be Understood at Work

by Richard Heyman

Paperback(Reprint)

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Overview

Why Didn't You Say That in the First Place: How to Be Understood at Work by Richard Heyman

Ever get the feeling that your coworkers don't understand you?
Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way.

You'll discover:

  • Why nobody understands you
  • Why misunderstanding is normal
  • The power of strategic talk
  • Communicating when understanding is critical
It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.

Product Details

ISBN-13: 9780787903442
Publisher: Wiley
Publication date: 04/24/1997
Edition description: Reprint
Pages: 183
Product dimensions: 6.32(w) x 9.21(h) x 0.56(d)

About the Author

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

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