Why is Everyone Smiling?

Why is Everyone Smiling?

by Paul Spiegelman




How many small businesses have a full-time coworker whose official title is Queen of Fun and Laughter? How many have a CEO and COO who dress in matador outfits for a company holiday video version of Dancing with the Stars? Beryl is a “Top Small Workplace” because of one thing—its focus on people. Visitors report they feel the “vibe” when they walk in the door. As a call center company, a business normally known for high turnover, low morale, and a boiler room environment, Beryl created a special culture resulting in low attrition, high customer loyalty, and profits reinvested in coworkers. What Beryl does behind the scenes to take care of the needs of its internal family sets it apart. It operates with a real spirit of camaraderie; the loyalty of team members at every level; a leadership team that operates with a true servant mindset; and a CEO, Paul Spiegelman, who believes that everyone deserves a chance to feel important. He rewards people frequently, respects their efforts and opinions, and informs them of everything that impacts them.

Product Details

ISBN-13: 9781612540931
Publisher: Brown Books Publishing Group
Publication date: 10/15/2012
Pages: 204
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

Paul Spiegelmanis founder and CEO of The Beryl Companies, which includes--among other companies--BerylHealth, a patient experience company dedicated to improving relationships between healthcare providers and consumers; and The Beryl Institute, a membership organization that serves as the premier thought leader on improving the patient experience. BerylHealth has won nine "best place to work" awards, and in 2012, Spiegelman was honored with the Ernst & Young Entrepreneur of the Year award. He is a sought-after speaker and author on executive leadership, corporate culture, and employee engagement. His views have been published in the New York Times, Inc. magazine, Entrepreneur, the Dallas Morning News, and he has appeared on many radio and television broadcasts.

Table of Contents

Foreword xi

Acknowledgments xv

Preface xix

Chapter 1 From the Cot to Hot 1

Chapter 2 Building a Brand 21

Chapter 3 Becoming a Premium Provider 43

Chapter 4 It's All about Culture 63

Chapter 5 Leadership Secrets 95

Chapter 6 Focusing on the Core 125

Chapter 7 Not a Mom-and-Pop Anymore 145

Chapter 8 Overcoming Challenges 163

Chapter 9 Lessons Learned 181

Chapter 10 "Keep It in the Big Ring!" 199

About the Author

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