Win at Work!: The Everybody Wins Approach to Conflict Resolution

Win at Work!: The Everybody Wins Approach to Conflict Resolution

by Diane Katz


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Product Details

ISBN-13: 9780470599174
Publisher: Wiley
Publication date: 06/15/2010
Pages: 256
Product dimensions: 5.80(w) x 8.60(h) x 0.70(d)

About the Author

Diane L. Katz, PhD, has a master's degree in organizational psychology from Columbia University and a PhD in conflict resolution from Union Institute. Diane's consulting company, The Working Circle, provides organizational development, human resources, team building, training, coaching, and Diane's own unique eight-step process. Clients of The Working Circle represent service companies, such as manufacturing, construction, technology, health care, government, and nonprofits.

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Table of Contents

Introduction Conflict at Work ix


Chapter 1 The Power of the Circle in Conflict Resolution 3

Chapter 2 The Working Circle’s Eight Key Questions 31


Chapter 3 What’s Your Conflict Resolution Style? 51


Chapter 4 Challenge 1: Ask YourManager for the Raise You Deserveor ‘‘Be Happy You Have a Job’’? 65

Chapter 5 Challenge 2: Deal with Your Partner or Allow Him/Herto Continue Causing Chaos? 81

Chapter 6 Challenge 3: Speak Up about What’s Happening orRemain Silent? 97

Chapter 7 Challenge 4: Mediate or Take a Side? 111

Chapter 8 Challenge 5: Deal with a Client’s Anger or AllowHim/Her to Continue Shouting? 135

Chapter 9 Challenge 6: Get Your Boss Off Your Back or Continueto Be Micromanaged? 151

Chapter 10 Challenge 7: Stand Up to the Bully or Don’tMake Waves? 169

Chapter 11 Challenge 8: Manage That Troublemaker or Let Him/HerContinue to Stir Up Trouble? 187

Chapter 12 Teaching Others Without Being a Teacher: IntroducingThe Working Circle at Work 205

Epilogue ‘‘Working the Circle’’ as YouAdvance Your Career 217

Sources 221

Acknowledgments 227

Index 229

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Win at Work!: The Everybody Wins Approach to Conflict Resolution 5 out of 5 based on 0 ratings. 3 reviews.
Anonymous More than 1 year ago
Great book, insight, process for any individual or organization
RolfDobelli More than 1 year ago
Whether your office has just a few conflicts or enough juicy drama to provide the script for a scandal-filled television show, organizational consultant Diane L. Katz knows what you need to do to transform negative interactions into positive exchanges. "The Working Circle," her simple eight-step process, can help you handle workplace conflict. Katz's book presents numerous real examples of resolved conflicts to show how to use her method. getAbstract recommends these clear case histories and her easy-to-read guidelines to those who want to transform a contentious workplace - or avoid having one in the first place.
Anonymous More than 1 year ago
Anyone purchasing this book is probably experiencing a conflict at work, or went through a conflict and wants to know how to handle it better next time. You will not only find helpful advice in this book, but will also become a more perceptive employee or manager. It helps you identify your company's culture and values, understand the motives of different personality types, and warns you about gossip and taking sides when others are disputing. In my career, I worked for several companies before I learned the importance of knowing what makes people tick. If I had read this book years ago, I would have handled a number situations differently with a more satisfying outcome--not just "winning," but improving my working relationship with co-workers. If you are a conflict avoider, this book will convince you that you that you can prepare youself to approach a difficult boss, a manipulating co-worker, or a disgruntled subordinate not only with confidence, but with the diplomacy that helps both sides come to an understanding.