Win at Work: Navigate the Nasties, Get Things Done and Get Ahead

Win at Work: Navigate the Nasties, Get Things Done and Get Ahead

by Shaun Belding

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Overview


An unpleasant work environment is the single greatest reason for people leaving companies.  Bad bosses, crazy coworkers, and difficult customers all play a role.
 
Win at Work shows how to deal with all of that, and gives real-life advice for achieving success in the workplace.  It contains helpful information on winning with people, winning in the workplace, and rules for making a great impression.
 
Each section contains approximately twenty short, snappy chapters and includes anecdotal stories.

Product Details

ISBN-13: 9780749457112
Publisher: Kogan Page, Ltd.
Publication date: 06/28/2010
Pages: 192
Product dimensions: 5.50(w) x 8.40(h) x 0.60(d)

About the Author


Shaun Belding is the CEO of The Belding Group of Companies, a performance development company with three divisions that include customer service training, mystery shopping, and employee performance measurement.  He sits on the board of directors of the Canadian Society for Training & Development.

Table of Contents

Part 1: The Winning Attitude

1 Winning attitude characteristic #1: The positive attitude

2 Winning attitude characteristic #2: Understanding yourself and what’s important

3 Winning attitude characteristic #3: Believing

4 Winning attitude characteristic #4: Continuous improvement

5 Winning attitude characteristic #5: Passion

Part 2 Achievement and Success

6 Your 100-day plan

7 Your winning personal image

8 Earning respect

9 Surround yourself with good people

10 Action is louder than words

11 The power of patience

12 The power of focus

Part 3 Winning in the Workplace

13 The myths of workplace success

14 Be a champion of change

15 Big picture, little picture

16 The line (and how not to cross it)

17Ten important etiquette tips

18 Political correctness

19 Being a good team player

20 Rules for building better workplace relationships

Part 4  Winning with People

21 First impressions

22 Outward focus

23 Two big hot buttons

24 Cold buttons

25 The way of words

26 Networking

Part 5 Dealing with Stress and Difficult People

27 Difficult situations and people

28 All stressed up and nowhere to go

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