Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company

Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company

by J.W. "Bill" Marriott, Jr.

Hardcover

$19.99

Product Details

ISBN-13: 9780983303336
Publisher: Luxury Custom Publishing, LLC
Publication date: 03/01/2013
Pages: 204
Product dimensions: 6.00(w) x 9.00(h) x 0.50(d)

About the Author

J.W. “Bill” Marriott Jr. became executive chairman of Marriott International, Inc., in 2012 after being the company’s chief executive for forty years. He is an American business icon who has successfully created a multi-billion-dollar global hotel company. He divides his time between the Washington, D.C., area and New Hampshire with his wife, Donna. They have four children, 15 grandchildren, and seven great-grandchildren.

Table of Contents

Introduction 11

Part I Put People First

1 Pay It Forward 20

2 He Who Listens Well Learns More 33

3 All for One, One for All 43

Part II Pursue Excellence

4 The Benefits of Being a Hands-On Manager 56

5 Devilish Details, Heavenly Results 64

6 Decide to Decide 73

Part III Embrace Change

7 Preserve Order Amid Change 84

8 Preserve Change Amid Order 93

Part IV Act with Integrity

9 Check Your Ego at the Door 114

10 Listen to Your Heart - and Don't Waste Time on Regret 124

Part V Serve Our World

11 Not-So-Random Acts of Kindness 136

12 Why the Journey Is the Reward 142

Afterword 156

M-A-R-R-I-O-T-T (My Recipe for Success) 163

Marriott Milestones 165

Index 184

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Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
This book is a "must read" for anyone in management, especially for those in the service industry. Mr. Marriott's approach to business, his associates and customers will benefit all of us who wish to serve as managers and role models.