ISBN-10:
0787940356
ISBN-13:
9780787940355
Pub. Date:
05/01/1998
Publisher:
Wiley
Workbook for Seamless Government: A Hands-on Guide to Implementing Organizational Change / Edition 1

Workbook for Seamless Government: A Hands-on Guide to Implementing Organizational Change / Edition 1

by Russell M. Linden

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Product Details

ISBN-13: 9780787940355
Publisher: Wiley
Publication date: 05/01/1998
Series: NonProfit and Public Management Series
Edition description: 1 ED
Pages: 203
Product dimensions: 8.52(w) x 10.98(h) x 0.54(d)

About the Author

RUSSELL M. LINDEN is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey-Bass, 1994)

Table of Contents

Preface ix

Acknowledgments xvii

The Author xix

Part 1 Preparing for Real Change

1 Overview of Seamless government Concepts 3

2 Reconditions for Major Change 15

3 Key Roles when Redesigning 25

4 The Steering Team Takes the Lead 35

Part 2 Redesigning Your Work Progresses

5 Four Steps to Redesigning Key Processes 51

6 Mapping the Current Process 55

7 Establishing Desired Outcomes 73

8 Setting Your Stretch Objective 89

9 Designing from a Clean Sheet 105

Part 3 Ensuring Successful Implementation

10 Writing and Making Your Business Case 127

11 Communicating and Marketing Your Project 137

12 Building a Bridge from Design to Implementation 149

Afterword 173

Appendixes

A Focus Group Example 175

B Stakeholder Gap Analysis 179

C Benchmarking Steps 183

D Exercises for Doing Out-of-the-Box Thinking 185

E Value-Added Analysis 193

F Network Planning Techniques 195

Recommended 201

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