Working with Difficult People / Edition 2

Working with Difficult People / Edition 2

by Michael S. Dobson
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Working with Difficult People / Edition 2

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. Working with Difficult People defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. Readers will learn how to:

understand their own reactions to different kinds of difficult people • explore the interrelationship between themselves and the problematic employee • practice healthier responses to those who make their lives miserable

This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

Product Details

ISBN-13: 9780814401682
Publisher: AMACOM
Publication date: 09/08/2008
Edition description: Second Edition
Pages: 128
Product dimensions: 6.00(w) x 9.00(h) x 0.34(d)
Age Range: 18 Years

Table of Contents


Introduction 1

Chapter 1 How Difficult Are You? 5

Chapter 2 Stop, Look, and Listen 8

Chapter 3 Maximizing Your Power 13

Chapter 4 It’s Not (Always) Personal—It’s (Often) Business 18

Chapter 5 Planning Your Strategy 23

Chapter 6 Working with Difficult Superiors 27

Chapter 7 Working with Difficult Subordinates 30

Chapter 8 Corporate Culture and Difficult People 34

Chapter 9 Mean and Angry 38

Chapter 10 Suspicious 48

Chapter 11 Pessimistic 56

Chapter 12 Cynical 65

Chapter 13 Shy and Quiet 72

Chapter 14 Narcissistic 79

Chapter 15 Extremely Competitive 86

Chapter 16 Overcontrolling 95

Chapter 17 Overly Flattering 105

Chapter 18 Lessons: Handling All Kinds of Difficult People 114

Index 117

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