ISBN-10:
3540890777
ISBN-13:
9783540890775
Pub. Date:
12/12/2008
Publisher:
Springer Berlin Heidelberg
Working with India: The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry / Edition 1

Working with India: The Softer Aspects of a Successful Collaboration with the Indian IT & BPO Industry / Edition 1

by Wolfgang Messner
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Product Details

ISBN-13: 9783540890775
Publisher: Springer Berlin Heidelberg
Publication date: 12/12/2008
Edition description: 2009
Pages: 178
Product dimensions: 6.10(w) x 9.40(h) x 0.60(d)

About the Author

Wolfgang Messner is a director with Capgemini India in Bangalore and responsible for offshore delivery; he is experienced in business consulting and managing cross-cultural teams. His association with the IT industry on the subcontinent dates back to 1998 when he was an expatriate project manager for Deutsche Bank in India. He also spent a term as visiting faculty for marketing at the Indian Institute of Management Bangalore.

He holds a doctorate in marketing from the University of Kassel (Germany), an MBA from the University of Wales (UK), and an advanced degree in computing science after studies at the Technical University Munich (Germany) and the University of Newcastle upon Tyne (UK).

Table of Contents

1) Why Intercultural Competency? - 2) India - The Country - 3) The Society and Culture in India - 4) India's IT and BPO Industry - 5) Human Resources - 6) Interactions with India - 7) Conducting Offshore Projects - 8) Use of Expatriates - 9) Recommendations for Effective Collaboration.

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