X-Engineering the Corporation: Reinventing Your Business in the Digital Age by James A. Champy
The walls between a company, its customers, and its suppliers-even between its competitors-are coming down. In a world of free-flowing information and products, X-Engineering the Corporation reveals a radical new vision of the corporation.
Instead of a collection of separate companies turning out goods and services, Champy shows us a web of interacting processes and people that includes every organization touched by a company's product. Gone are the old secrecy controls. In their place is a collaborative environment where people have all the information they need, ideas are shared, and businesses learn to:
Create Harmony. By getting more in tune with how its customers operate, Owens and Minor delivers medical products exactly when its customers want them-and reduces costs.
Be Transparent. Electronics manufacturing service company Solectron reveals to its customers the details of its processes-an innovation that keeps it competitive while speeding and streamlining production.
Understand the Role of Customers. EMC, the world's leading manufacturer of memory storage devices, talks with, listens to, and values customer "pull" more than ever before-and now defines its process "push" with pinpoint accuracy.
Continuously X-engineer. When PNC Bank used the full power of the Internet in every one of its divisions, its efficiency-and that of its customers-improved exponentially.
Inspiring and illuminating, this book uncovers the unlimited potential that imaginatively applied information technology offers corporations. X-Engineering the Corporation is a must-read: because change is the one thing all businesspeople must do well today.
About the Author: James Champy is chairman of Perot Systems consulting practice. His columns on management are published internationally. He is the coauthor of Reengineering the Corporation and The Arc of Ambition, as well as the author of Reengineering Management.