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Overview

You Can't Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits by Ed Fuller

"You can't lead with your feet on the desk . . . or your brain onhold. Ed Fuller brings experience, intelligence, and heart to thisinspiring guide to building relationships and the good things thatfollow when you do. The message is delivered in an engaging stylethat keeps you entertained and leaves you with lastingwisdom."
MICHAEL V. DRAKE, MD, Chancellor, University ofCalifornia, Irvine

"The world of tourism, hospitality, and hotels has become a veryglobal, complex, and diverse industry. No one knows this betterthan Ed Fuller. In this thoughtfully written text, Ed is speakingto business students, managers, and executives of all industriesthrough his rich experience in the global hotel industry. We havefound many great examples within these pages of how we can conductbusiness better, and I would suggest that they are not onlyrelevant in the United States but throughout the world."
ANDREW H. FEINSTEIN, James A. Collins DistinguishedChair and Dean, The Collins College of Hospitality Management, CalPoly Pomona

"The World Travel & Tourism Council services six continents.Ed's book will empower you to apply many of the principles that weemploy globally, whether it's in Denver, Dubai, or Düsseldorf.These principles will give you a competitive edge in your marketsimmediately."
JEAN-CLAUDE BAUMGARTEN, President, World Travel &Tourism Council

"Ed Fuller's generous layers of personal experiences and hiscrisp narrative make his stern message easy to understand. Take myadvice, read his book before you take another plane on a foreignbusiness trip. It will change the way you behave."
GEOFFREY KENT, founder and Executive Chairman,Abercrombie & Kent

"Let me tell you what Ed's book isn't: it's not a primer on howto shake hands or fold your napkin in another country. It's anincredibly rich insight into leadership through well-earnedpersonal relationships and experiences that American businessexecutives need to embrace to succeed in the global economy."
ROGER DOW, President and CEO, U.S. TravelAssociation

"Ed's book gives the student, manager, and executive practicalexperience in dealing with unique situations, new relationships,and creative problem-solving approaches that are broadly applicablein the business world, no matter where you live or whom you dealwith. The insights will prove valuable to your personalgrowth."
ANDY POLICANO, Dean, The Paul Merage School ofBusiness, University of California, Irvine

Product Details

ISBN-13: 9780470879610
Publisher: Wiley
Publication date: 03/01/2011
Pages: 208
Sales rank: 838,367
Product dimensions: 6.00(w) x 9.10(h) x 0.90(d)

About the Author

ED FULLER, President and Managing Director of the International Lodging Division of Marriott International, Inc., has flown more than 10 million miles, solidifying business relationships around the world. Over the past two decades, he has grown Marriott's international lodging portfolio from sixteen hotels in six countries to 400 properties in seventy countries with revenues in excess of $7 billion.

Table of Contents

Foreword J.W.MARRIOTT vii

Acknowledgments xi

1 Ditch the Desk 1

2 The Value of Values 23

3 To Respect Is to Inspire 43

4 Trust Must Be Earned 67

5 Learn to Communicate 95

6 Lead from the Front 117

7 The Past Lives On 137

8 Cultivate Your Connections 159

Afterword 183

About the Author 187

Index 191

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