Your Invisible Toolbox: The Technological Ups and Interpersonal Downs of the Millennial Generation

Your Invisible Toolbox: The Technological Ups and Interpersonal Downs of the Millennial Generation

by Rowena Crosbie, Deborah Rinner

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Product Details

ISBN-13: 9780998652801
Publisher: Business Publications Corporation Inc.
Publication date: 04/20/2017
Pages: 300
Product dimensions: 6.00(w) x 9.00(h) x 0.67(d)

About the Author

Rowena Crosbie is Founder and President of Tero International, an award-winning corporate training company she founded in 1993. Thousands of professionals from around the world are graduates of Tero's proprietary workshops. Crosbie's research on the soft skills of leadership has been published in international journals and magazines.


Deborah Rinner is Vice President, Chief Learning Officer for Tero International. Certified in Corporate Etiquette and International Protocol with a master's in education, Rinner is lead contributor for Tero's monthly eZine, a publication with a readership of over 18,000 Tero graduates, and is a frequent contributor to news columns and radio broadcasts.

Table of Contents

Contents

FOREWARD i

PREFACE iii

ACKNOWLEDGMENTS v

INTRODUCTION 1

PART I: TOOLS FOR INTERACTING WITH OTHERS 3

1. It Was One of Those Days 4 2. The Hopeful Generation 7 3. I Know Exactly What Happened 10 4. The Big Ask 12 5. A New World of Citizen Journalism 15 6. What Are We Overlooking? 17 7. May I Make a Suggestion? 19 8. Instead of Making Your Case 21 9. What Is Your Edge? 24 10. A Higher Level 26 11. Say It Again, Sam 28 12. Whether You Like It or Not 30 13. I Don’t Understand What You’re Saying 32 14. What’s in a Name? 34 15. How Are You Guys Communicating? 36 16. Friend or Foe 40 17. The Power of the Web 43 18. Don’t Talk to Strangers 45 19. Tend to Your Net 47 20. A Waste of Time 49 21. Blame It on Grumpy Cat 51 22. In the Heat of Conflict 53 23. Variety is the Spice of Life 55 24. The Dangers of Stereotyping 57 25. Are Things Really What They Seem? 59 26. You Have a Choice of Airlines 62 27. #Winning 65 28. There is No “I” in “Team” 68

PART II: TOOLS FOR PRESENTING YOURSELF IN THE WORLD 71

29. Caught on Camera 72 30. The Only Message That Matters 74 31. The White House Crashers 76 32. Look Me in the Eyes 78 33. Don’t Assume a Fig 80 34. Who Smiled First? 82 35. Walk Like a Model 84 36. Give It to Me Quick 86 37. Two Seconds to Success or Failure 88 38. Ditch the Dress Code 91 39. What’s Up with Your Voice? 93 40. Finding Your Voice 95 41. You Won! 97 42. Who Wants to Sit When We Can Climb? 99 43. The Message and the Messenger 101

PART III: TOOLS FOR WORKING GLOBALLY 105

44. Hungry for a Big Mac 106 45. Can I Eat French Fries with My Fingers? 108 46. Tricking Human Nature 111 47. I Never Knew You Felt That Way 113 48. Jumping into the Pool 116 49. The Fast Track 119 50. Where in the World Are We? 121 51. Getting the Mix to Work 124 52. The Everyday Diplomat 126

PART IV: TOOLS FOR LEADERS 129

53. The Shoulders of Giants 130 54. Righting a Wrong 132 55. Clean Your Room 135 56. The Heart Is Where the Enthusiasm Is 137 57. Enough Helping Hands 139 58. What If I Can’t Make a Difference? 141 59. The Leader’s Lyrics 144 60. Do You Look Honest? 146 61. Not the Trusting Type 148 62. A Sign of a Healthy, Active Brain 151 63. Credibility Check 153 64. In Person or in Writing 155 65. Look…a Squirrel 157 66. Lessons from Elevator School 159 67. Why Didn’t You Tell Me? 161 68. How are You Feeling? 163 69. Why Is Change So Hard? 165 70. Do You Remember When…? 168 71. The Law of the Pack 169 72. You’re Going to Love Kindergarten 171 73. The Pygmalion Effect 174 74. The Label Game 176 75. Let’s Get Back to Work 179 76. Gains in Productivity 181 77. A Canopy Open to New Sunlight 183 78. It’s All Possible 185 79. Whose Life Is It Anyway? 187

PART V: TOOLS FOR PERSONAL GROWTH 189

80. Send in the Clowns 190 81. Stressed Out 192 82. Top Floor Thinking 195 83. Lessons from the Playground 198 84. The Myth of Multitasking 201 85. $86,400 Each and Every Day 204 86. It Costs Nothing, Unless It Works 206 87. There is Always More to the Story 208 88. Sweat the Small Stuff 210 89. Success without Force 213 90. Practice Makes Permanent 215 91. In the Zone 217 92. More than Luck 219 93. What Makes You Tick? 221 94. Are You a Morning Person? 223 95. Don’t Think About It 225 96. The Content of Their Character 228 97. Tell Me About Your Childhood 230 98. Mind the Gap 232 99. Who Knew That She Had Talent? 234 100. Are You Who You Say You Are? 236

THE ORIGINAL SET OF TOOLS 239

YOUR INVISIBLE TOOLBOX REFERENCE GUIDE 249

NOTES 253 I

NDEX 269

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