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Zap the Gaps!: Target Higher Performance and Achieve it!
     

Zap the Gaps!: Target Higher Performance and Achieve it!

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by Ken Blanchard, Dana Gaines Robinson, Jim Robinson, James C. Robinson, Dana Robinson
 

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ISBN-10: 0060503009

ISBN-13: 9780060503000

Pub. Date: 05/28/2002

Publisher: HarperCollins Publishers

Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Overview

Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Product Details

ISBN-13:
9780060503000
Publisher:
HarperCollins Publishers
Publication date:
05/28/2002
Edition description:
1ST
Pages:
160
Sales rank:
350,717
Product dimensions:
5.50(w) x 8.25(h) x 0.69(d)

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Zap the Gaps!: Target Higher Performance and Achieve it! 3 out of 5 based on 0 ratings. 2 reviews.
TheTerminator More than 1 year ago
Ken Blanchard takes a small, but useful improvement process and stretches it over a 100+ page story. My complaint is I had to read a long story to get very little useful information. As a successful Call Center Manager I find that Ken Blanchard misses the mark as the substance he present is just a very small piece of successfully improving a call center.
Guest More than 1 year ago
This is a quick read book that can make a real difference to your performance improvement initiatives. The story clearly illustrates the type of partnership that needs to exist between HR and line management. Zap the Gaps provides a step-by-step recipe for identifying root causes and determining cost effective solutions.