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Title: Effective Consumer Complaining: Win - Don'T Whine, Author: Ola Kaufman
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Effective Consumer Complaining…
by Ola Kaufman
eBook $8.49 $9.99 Current price is $8.49, Original price is $9.99.
Title: Designing Complaint Handling And Service Recovery Strategies, Author: Jochen Wirtz
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Designing Complaint Handling…
by Jochen Wirtz
#11 in Series
Paperback $9.95