Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
Title: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results / Edition 1, Author: Mike Rother
Title: Environmental Health and Safety Audits / Edition 9, Author: Lawrence B. Cahill
Title: The Essential Deming: Leadership Principles From the Father of Quality / Edition 1, Author: W. Edwards Deming
Title: Taiichi Ohnos Workplace Management: Special 100th Birthday Edition / Edition 1, Author: Taiichi Ohno
Title: Root Cause Analysis: Simplified Tools and Techniques / Edition 2, Author: Bjørn Andersen
Title: Hoshin Kanri: The Strategic Approach to Continuous Improvement / Edition 1, Author: David Hutchins
Title: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies / Edition 2, Author: Stephen George
Title: The Wall Street Diet: Making Your Business Lean and Healthy, Author: Charles C. Poirier
Title: Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification / Edition 7, Author: Howard S. Gitlow
Title: Affordability: Integrating Value, Customer, and Cost for Continuous Improvement / Edition 1, Author: Sr. Odomirok
Title: Government Program Management / Edition 1, Author: Bruce T. Barkley
Title: Making Innovation Happen: Concept Management Through Integration / Edition 1, Author: Gerhard J. Plenert
Title: Change Management for Beginners: Understanding change processes and actively shaping them, Author: Steffen Lobinger
Title: Manufacturing Excellence in Global Markets / Edition 1, Author: Walter Eversheim
Title: Measuring Performance for Business Results, Author: M. Zairi
Title: Quality Improvement Projects in Health Care: Problem Solving in the Workplace / Edition 1, Author: Eleanor Gilpatrick
Title: Customer-Driven Project Management: Building Quality into Project Processes / Edition 2, Author: James H. Saylor
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Title: Managing Change for Safety & Health Professionals: A Six Step Process, Author: David F. Pierce
Title: Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / Edition 2, Author: Patricia Keehley

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