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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Putting Stakeholder Management into Practice / Edition 1, Author: Margit Huber
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Putting Stakeholder Management…
by Margit Huber, Joachim Scharioth, Martina Pallas
Hardcover $54.99
Title: Customer Relationship Management: Organizational and Technological Perspectives / Edition 1, Author: Federico Rajola
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Customer Relationship…
by Federico Rajola
Hardcover $54.99
Title: Advances in Services Marketing and Management / Edition 1, Author: Teresa A. Swartz
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Advances in Services Marketing…
by Teresa A. Swartz, David E. Bowen, Stephen W. Brown
#7 in Series
Hardcover $150.99
Title: Consumer Satisfaction in Medical Practice / Edition 1, Author: William Winston
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Consumer Satisfaction in…
by William Winston, Paul A Sommers
Explore Series
Hardcover $180.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Moscow's Muslim Challenge: Soviet Central Asia / Edition 2, Author: Michael Rywkin
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Moscow's Muslim Challenge:…
by Michael Rywkin
Hardcover $130.00
Title: Outsourcing and Offshoring Business Services, Author: Leslie P. Willcocks
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Outsourcing and Offshoring…
by Leslie P. Willcocks, Mary C. Lacity, Chris Sauer
Hardcover $179.99
Title: Freedom from Command and Control: Rethinking Management for Lean Service / Edition 1, Author: John Seddon
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Freedom from Command and…
by John Seddon
Hardcover $66.99
Title: Wide-Angle Vision: Beat Your Competition by Focusing on Fringe Competitors, Lost Customers, and Rogue Employees / Edition 1, Author: Wayne C. Burkan
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Wide-Angle Vision: Beat Your…
by Wayne C. Burkan
Hardcover $50.00
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
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Customer Satisfaction Is…
by Jeffrey Gitomer
Hardcover from $19.11 $30.00 Current price is $19.11, Original price is $30.00.
Title: Retail Crime, Security, and Loss Prevention: An Encyclopedic Reference / Edition 1, Author: Charles A. Sennewald CPP
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Retail Crime, Security, and…
by Charles A. Sennewald CPP, John H. Christman CPP
Hardcover $89.95
Title: Loyalty Management: From Loyalty Programs to Omnichannel Customer Experiences / Edition 1, Author: Cristina Ziliani
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Loyalty Management: From…
by Cristina Ziliani, Marco Ieva
Hardcover $180.00
Title: Digital Economy for Customer Benefit and Business Fairness: Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019 / Edition 1, Author: Grisna Anggadwita
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Digital Economy for Customer…
by Grisna Anggadwita, Erni Martini
Hardcover $325.00
Title: How to Win Campaigns: Communications for Change / Edition 2, Author: Chris Rose
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How to Win Campaigns:…
by Chris Rose
Hardcover $140.00

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