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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Kathy Cuff
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Legendary Service: The Key Is…
by Kathy Cuff, Ken Blanchard, Victoria Halsey
Hardcover $24.00
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
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Customer Satisfaction Is…
by Jeffrey Gitomer
Hardcover from $19.11 $30.00 Current price is $19.11, Original price is $30.00.
Title: A Practical Guide to CRM: Building More Profitable Customer Relationships / Edition 1, Author: Janice Reynolds
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A Practical Guide to CRM:…
by Janice Reynolds
Paperback $62.95
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Label Writing and Planning: A Guide to Good Customer Communication / Edition 1, Author: Tony Holkham
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Label Writing and Planning: A…
by Tony Holkham
Hardcover $109.99
Title: Breakaway: Deliver Value to Your Customers--Fast! / Edition 1, Author: Charles L. Fred
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by Charles L. Fred
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Hardcover $38.00
Title: Implementing SAP® CRM: The Guide for Business and Technology Managers / Edition 1, Author: Vivek Kale
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Implementing SAP® CRM: The…
by Vivek Kale
Paperback $74.95
Title: Business Process Mapping Workbook: Improving Customer Satisfaction / Edition 1, Author: J. Mike Jacka
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Business Process Mapping…
by J. Mike Jacka, Paulette J. Keller
Paperback $52.00
Title: Breaking Through: Implementing Customer Focus in Enterprises / Edition 1, Author: S. Vandermerwe
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Breaking Through: Implementing…
by S. Vandermerwe
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Hardcover $54.99
Title: Revolutionize Your Customer Experience / Edition 1, Author: Colin Shaw
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Revolutionize Your Customer…
by Colin Shaw
Hardcover $64.99
Title: The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center / Edition 4, Author: Keith Dawson
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The Call Center Handbook: The…
by Keith Dawson
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Paperback $62.95

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