Table of Contents

Acknowledgments — Common Abbreviations Used in Six Sigma — Preface — Introduction — Chapter 1 Overview of Six Sigma — Chapter 2 Customer Satisfaction — Chapter 3 The DMAIC Model — Chapter 4 Common Methodologies Used in the DMAIC Model — Chapter 5 Design for Six Sigma — Chapter 6 Common Methodologies and Tools Used in the DCOV Model — Chapter 7 Roles and Responsibilities — Chapter 8 Six Sigma Applied in Non-manufacturing — Chapter 9 Training and Certification. — Chapter 10 Implementing Six Sigma — Appendices — Appendix A: Core Competencies for Six Sigma Methodology — Appendix B: Traditional Sigma (Abridged) Conversion Table — Appendix C: The Process of QFD — Appendix D: Example of Using the Quality Charts in the QFD process for Each of the Stages — Appendix E: Using Binomial and Poisson Distributors — Appendix F: Development Flow for an Automotive Organization Selected bibliography — Index — About the Author.