Conversations for Change: 12 Ways to Say it Right When It Matters Most / Edition 1

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“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory Bank

Key Conversations for Positive Change—SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS

Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Hayashi identifies the 12 types of conversations that are vital for growth and success—not just in business but in every area of your life.

In order to communicate well you must first master three fundamentals. These are:

  • Building emotional intelligence
  • Understanding workplace motivators
  • Recognizing and adapting to communication styles

Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at to identify their personal communication style.

This is the book that shows you how to:

  • Simplify your message—without oversimplifying it
  • Reduce tensions between you and your listener
  • Quickly recognize and choose the most effective

    interpersonal communication techniques

  • Be flexible and resilient while staying focused on

    your objective

  • Choose the right phrases for any situation
  • Use timing to your best advantage
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Product Details

  • ISBN-13: 9780071745284
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 9/13/2010
  • Edition number: 1
  • Pages: 256
  • Sales rank: 610,001
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.80 (d)

Meet the Author

Shawn Kent Hayashi is the founder of The Professional Development Group ( and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.

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Table of Contents

Chapter 1: Conversation for Connection; Chapter 2: Conversation for Creating; Chapter 3: Conversation for Structure; Chapter 4: Conversation for Commitment; Chapter 5: Conversation for Action; Chapter 6: Conversation for Accountability; Chapter 7: Conversation for Conflict Resolution; Chapter 8: Conversation for Breakdown; Chapter 9: Conversation to Withdraw & Disengage; Chapter 10: Conversation for Change; Chapter 11: Conversation for Appreciation; Chapter 12: Conversation for Closing; Chapter 13: Tying it All Together

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Sort by: Showing all of 10 Customer Reviews
  • Anonymous

    Posted August 19, 2010

    You too can choose the conversation you want to have . . .

    I've always believed life is about choices. Shawn's new book, "Conversations For Change: 12 Ways to Say It Right When It Matters Most," gives me so much more insight into how to get to the outcome I desire through the choices I make. This book is a great tool for anyone who wants to intentionally create their own state of being and influence others. Thanks Shawn for a great resource!

    2 out of 2 people found this review helpful.

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  • Posted August 19, 2010

    The best book on communication!

    This book is a must read for anyone who wants to communicate effectively! Shawn writes in a way that makes it easy to read and apply to your personal and business life.

    2 out of 3 people found this review helpful.

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  • Anonymous

    Posted August 11, 2010

    A must read for anyone who communicates on a regular basis!

    This book is amazing! Shawn sheds light on the fact that having a conversation is about much more then just the words that you are speaking and/or the body language that you are displaying. The book discusses the 12 different types of conversations but the foundational pieces to these conversations is what struck me as so powerful. Shawn shares information on emotional intelligence, workplace motivators and communication styles and why they are so important to having meaningful conversations. She wants the reader to be successful and even offers a free communication styles assessment!

    After reading this book I am confident that I am on the right path to having more effective and meaningful conversations in all areas of my life: personal and professional. Thanks Shawn!

    2 out of 2 people found this review helpful.

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  • Anonymous

    Posted July 27, 2010

    Excellent Book

    This practical guide from a consummate professional opened my eyes and shed light on how to succeed in a variety of significant challenges we all face daily - in business, in family and in life. The author's experience is shared in a most readable style, providing usable guidance that will work for you today.

    Gary Charlestein

    2 out of 2 people found this review helpful.

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  • Posted January 3, 2012

    Five Stars for Conversations for Change!

    What a great gift this book was! I began reading it on Christmas Day with my teenage son, one of the people with whom I'm having difficulty communicating A LOT lately. The book is clear, practical and easy-to-read. A must read for those who want to build stronger relationships at work or at home so that others will want to collaborate with you.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted September 15, 2010

    A wealth of valuable information

    Conversations for Change has a lot of very valuable information in it and I would recommend it to anyone I know that is looking to improve their social interactions and emotional intelligence at work.

    1 out of 1 people found this review helpful.

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  • Posted August 9, 2010

    Great practical advice for all of the important conversations in your life, at work and at home.

    I was familiar with Shawn Kent Hayashi's work, having learned to use the assessments she describes in Conversations for Change when I attended her wonderful course, "Talent at Work". From Conversations for Change I have learned new tools which will not only increase my effectiveness as a career and executive coach, but, will enhance my conversations, and improve my relationships, in every part of my life: at work, at home and in my community. In this time of frenetic change, everyone can benefit from Shawn's practical advice on how to successfully have those critical conversations "when it matters most". Thank you, Shawn!"

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted July 28, 2010

    A Must Read

    In a competitive business environment it is even more imperative for those who not only want to survive but thrive to have flawless communications with your boss, team members and peers. Shawn Kent Hayashi brilliantly provides the reader with a practical guide to understand and to be able to take action to improve your effectiveness in communicating with people coming from all different styles. It's a must read!" Andrew Goldsborough, Human Resources Business Partner, Comcast Corporation

    1 out of 1 people found this review helpful.

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  • Posted July 27, 2010

    It's all about communications, isn't it?

    It doesn't matter what the focus is, it all comes back to how we communicate...or not. Shawn has taken her expertise, skill and creativity and written a book that is filled with information on how to communicate more effectively and more comfortably regardless of the situation. Inspiring, enlightening and a classic that will live in my library.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 17, 2010

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