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Formalizing the Decision Process - Defining the goal, the measurements, and how to continuously improve the whole system - the Theory of Constraints.
The Architecture of an Information System - Dealing with information as it relates to the real world; quantifying Murphy, the time-buffer concept, directing process improvements, measuring local performance.
Scheduling - how to implement a real process of ongoing improvement requiring interplay between the system and the manager, resolving all conflicts, considering capacity and protection.
Posted December 12, 2012
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