Managing People by Michael Riley, Andrew Thompson | | Paperback | Barnes & Noble
Managing People / Edition 2

Managing People / Edition 2

by Michael Riley, Andrew Thompson
     
 

ISBN-10: 0750645369

ISBN-13: 9780750645362

Pub. Date: 04/03/2000

Publisher: Taylor & Francis

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.

Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are

Overview

This new second edition of 'Managing People' provides a practical approach to applying up-to-the-minute management techniques, and is a vital source of information for professionals in the hotel and catering industry responsible for personnel and training.

Riley explores how aspects such as labour cost, utilization, labour market behaviour and pay are inseparable from the skills of people management. In the new edition he extends his ideas on productivity so as to encompass its relationship with functional flexibility. In a similar manner, thinking about motivating people is extended to include modern ideas about commitment. We all loosely refer to peoples' attitude but here he shows the complexity that lies behind them. It is especially of relevance for managers with responsibility for personnel and training, and degree-level students will also find its non-prescriptive, user-friendly approach helpful.

Michael Riley has extensive experience in the hotel and tourism industry and communicates in a way that reflects that experience.

Product Details

ISBN-13:
9780750645362
Publisher:
Taylor & Francis
Publication date:
04/03/2000
Series:
Professional Hospitality Guides Series
Edition description:
Revised
Pages:
240
Product dimensions:
0.55(w) x 6.00(h) x 9.00(d)

Table of Contents

Introduction; People at work - The importance of a good start; Motivation; Negative behaviour; Groups and teams; Commitment, job satisfaction and empowerment; Understanding attitudes; Pay is never neutral; Organization and authority; Some useful techniques - Productivity; The measurement of labour turnover and labour stability; Recruitment and selection; Appraisal; Grievance and dispute management; Personnel administration; Labour cost management - How labour markets work; Hotel and catering labour markets; Overtime and labour costs; Pay administration; Wider issues - Pay and hours of work: legal constraints; Developing labour strategies; Index.

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