Microsoft Dynamics CRM 2011 Step by Step
  • Microsoft Dynamics CRM 2011 Step by Step
  • Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step

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by Mike Snyder, Jim Steger, Brendan Landers
     
 

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The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic

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Overview

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

Product Details

ISBN-13:
9780735648906
Publisher:
Microsoft Press
Publication date:
02/11/2011
Series:
Step by Step Series
Pages:
450
Sales rank:
710,790
Product dimensions:
7.30(w) x 8.90(h) x 1.30(d)

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