Working Through Conflict : Strategies for Relationships, Groups, and Organizations / Edition 5

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 97%)
Other sellers (Paperback)
  • All (15) from $1.99   
  • New (1) from $105.00   
  • Used (14) from $1.99   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$105.00
Seller since 2014

Feedback rating:

(147)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand new.

Ships from: acton, MA

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by

Product Details

  • ISBN-13: 9780205414901
  • Publisher: Pearson
  • Publication date: 8/2/2004
  • Edition description: REV
  • Edition number: 5
  • Pages: 384
  • Product dimensions: 6.90 (w) x 9.10 (h) x 0.70 (d)

Table of Contents

Each chapter concludes with “Summary and Review” and “Conclusion.”

List of Cases.


Preface.


Introduction: Conflict Interaction.


Case I. 1A:The Women's Hotline Case.


Case I. 1B: The Women's Hotline Case (Continued).


Conflict Defined.


Arenas for Conflict.


Productive and Destructive Conflict Interaction.


Judgments About Conflict Outcomes.


More on Conflict Interaction.


Plan of the Book.



1. Communication and Conflict.


A Model of Effective Conflict Management.


Properties of Conflict Interaction.


Case 1.1: The Columnist's Brown Bag.



2. The Inner Experience of Conflict.


Perspectivism and Conflict.


The Role of Theories.


Classic and Contemporary Theories of the Inner Experience of Conflict.


The Psychodynamic Perspective.


Case 2.1: The Parking Lot Scuffle.


Verbal Aggressiveness.


Case 2.2: Psychodynamic Theory and the Parking Lot Scuffle.


Case 2.3: Verbal Aggressiveness Theory and the Parking Lot Scuffle.


Attribution Theory.


Field Theory and the Concept of Climate.


Case 2.4: Attribution Theory and the Parking Lot Scuffle.


Case 2.5: Field Theory and the Parking Lot Scuffle.



3. Theories of Conflict Interaction.


The Human RelationsPerspective and Conflict Styles.


Experimental Gaming Research.


Case 3.1: Human Relations Theory and the Parking Lot Scuffle.


Case 3.2: Game Research and the Parking Lot Scuffle.


Intergroup Conflict Research.


Case 3.4: Intergroup Dynamics and the Parking Lot Scuffle.


Phase Models of Conflict.


Case 3.8: Phase Theories and the Parking Lot Scuffle.



4. Power: The Architecture of Conflict.


Power and the Emergence of Conflict.


Case 4.1A: A Raid on the Student Activity Fees and Fund.


Case 4.1B: A Raid on the Student Activity Fees Fund, Continued.


A Relational View of Power.


Case 4.2 The Eccentric Professor.


Power and Conflict Interaction.


Case 4.3: The Creativity Development Committee.


The Use of Power in Conflict Tactics.


The Balance of Power in Conflict.


Case 4.4: The Copywriters Committee.


Case 4.5: Unbalanced Intimacy.


Case 4.6: Job Resignation at the Social Service Agency.


Working with Power.


Fostering Shared Power in Group and Organizational Conflicts.



5. Face-Saving.


The Dimensions of Face.


Face-Loss.


Face-Saving: A Threat to Flexibility in Conflict Interaction.


Case 5.1: The Professor's Decision.


Case 5.2: The Outspoken Member.


Case 5.3 The Controversial Team Member.


Conflict Interaction as an Arena for Face-Saving.


Forms of Face-Saving in Conflict Interaction.


Face-Giving.


Working with Face-Saving Issues.


Case 5.4: The Productivity/Performance Report.



6. Climate and Conflict Interaction.


What is Climate? A Definition.


Case 6.1: Riverdale Halfway House.


Climate Themes.


Case 6.2: The Breakup at the Bakery.


Climate and Conflict Interaction.


Case 6.3A The Psychological Evaluation Unit.


Case 6.3B: The Psychological Evaluation Unit Continued.


Identifying Climates.


Working with Climate.


Case 6.4: The Consulting Agency.


Case 6.5: The Expanding Printing Company.


Creating Constructive Climates.



7. Doing Conflict: Styles, Strategies, and Tactics.


Conflict Styles.


Case 7.1: College Roommates.


A Procedure for Selecting Conflict Styles.


Conflict Styles and Organizational Context.


Conflict Tactics.


Styles and Tactics in Practice.


Case 7.2: The Would be Borrower.



8. Changing Conflict Dynamics.


Working Habits, Trained Incapacities and Conflict.


Some Useful Procedures for Conflict Management.


Framing and Reframing Issues in Conflict.



9. Third Party Intervention.


Property 1: Conflict Interaction is Constitute and Sustained by Moves and Countermoves in Interaction.


Case 9.1: The Food Distribution Company.


Case 9.2: The Radio Station.


Property 2: Patterns of Behavior in Conflict Tend to Perpetuate Themselves.


Third-Parties, Differentiation, and Integration.


Property 3: Conflict Interaction is Shaped by the Global Climate of the Situation.


Property 4: Conflict Interaction is Influenced by and In Turn Affects Relationships.


A Different View of Third Party Interventions.


Postscript: The Technological Future.


Case 9.3: The Negotiation Support System.



References.


Index.


List of Cases.
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)