Title: 7L: The Seven Levels of Communication: Go From Relationships to Referrals, Author: Michael J. Maher
Title: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience, Author: Micah Solomon
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Title: Setting the Table: The Transforming Power of Hospitality in Business, Author: Danny Meyer
Title: The Language of Trust: Selling Ideas in a World of Skeptics, Author: Michael Maslansky
Title: The People's Repertory, Author: Luc De Schepper
Title: Go-Givers Sell More, Author: Bob Burg
Title: The Simple Truths of Service: Inspired by Johnny the Bagger, Author: Ken Blanchard
Title: The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg, Author: Todd Duncan
Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results, Author: Renee Evenson
Title: Perfect Phrases for Customer Service, Author: Robert Bacal
Title: Satisfaction: How Every Great Company Listens to the Voice of the Customer, Author: Chris Denove
Title: The Swipe-Right Customer Experience: How to Attract, Engage, and Keep Customers in the Digital-First World, Author: Sanna Eskelinen
Title: How to Get a Meeting with Anyone: The Untapped Selling Power of Contact Marketing, Author: Stu Heinecke
Title: No Nonsense: Attract New Customers: 100+ Ideas to Bring In More Customers, Author: Jerry R. Wilson
Title: Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines, Author: Adam Toporek
Title: The Hook: How to Share Your Brand's Unique Story to Engage Customers, Boost Sales, and Achieve Heartfelt Success, Author: Richard Krevolin
Title: Customer Relationship Imprinting: The Six Elements that Ensure Exceptional Service Without Exception, Author: Michael Barnett
Title: The Referral of a Lifetime: Never Make a Cold Call Again!, Author: Tim Templeton
Title: A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty, Author: Janelle Barlow

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