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Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results, Author: Glenn Bodinson
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Leading the Malcolm Baldrige…
by Glenn Bodinson, Kay Kendall
Hardcover $61.00
Title: Consumer Equality: Race and the American Marketplace / Edition 1, Author: Geraldine Rosa Henderson
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Consumer Equality: Race and…
by Geraldine Rosa Henderson, Anne-Marie Hakstian, Jerome D. Williams
Explore Series
Hardcover $75.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Design for How People Think: Using Brain Science to Build Better Products, Author: John Whalen
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Design for How People Think:…
by John Whalen
Paperback $55.99
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
Explore Series
Paperback $58.99
Title: Definitive Guide to Order Fulfillment and Customer Service, The: Principles and Strategies for Planning, Organizing, and Managing Fulfillment and Service Operations, Author: CSCMP
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Definitive Guide to Order…
by CSCMP, Stanley Fawcett, Amydee Fawcett
Explore Series
eBook $71.99 $95.99 Current price is $71.99, Original price is $95.99.
Title: Service Quality: Research Perspectives / Edition 1, Author: Benjamin Schneider
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Service Quality: Research…
by Benjamin Schneider, Susan Schoenberger White
#107 in Series
Paperback $129.00
Title: A Practical Guide to CRM: Building More Profitable Customer Relationships / Edition 1, Author: Janice Reynolds
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A Practical Guide to CRM:…
by Janice Reynolds
Paperback $62.95
Title: America's Service Meltdown: Restoring Service Excellence in the Age of the Customer, Author: Raul Pupo
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America's Service Meltdown:…
by Raul Pupo
Hardcover $75.00
Title: The Customer-Base Audit: The First Step on the Journey to Customer Centricity, Author: Peter Fader
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The Customer-Base Audit: The…
by Peter Fader, Bruce G. S. Hardie, Michael Ross
Hardcover $55.00
Title: Integrating Performance and Budgets: The Budget Office of Tomorrow, Author: Jonathan D. Breul
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Integrating Performance and…
by Jonathan D. Breul (Editor), Carl Moravitz (Editor), Philip G. Joyce (Contribution by), Julia Melkers (Contribution by), Katherine Willoughby editor-in-chief, Public A (Contribution by)
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eBook $59.50
Title: Customer Loyalty Programmes and Clubs / Edition 2, Author: Stephan A. Butscher
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Customer Loyalty Programmes…
by Stephan A. Butscher
Hardcover $180.00
Title: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1, Author: Joe Fleischer
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The Complete Guide to Customer…
by Joe Fleischer
Paperback $62.95
Title: Customer Engagement Marketing, Author: Robert W. Palmatier
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Customer Engagement Marketing
by Robert W. Palmatier, V. Kumar, Colleen M. Harmeling
Hardcover $249.99
Title: Marketing Management: Past, Present and Future, Author: Michael R. Czinkota
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Marketing Management: Past,…
by Michael R. Czinkota, Masaaki Kotabe, Demetris Vrontis, S. M. Riad Shams
Explore Series
Hardcover $139.99
Title: The Service Providers, Author: D. Yagil
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The Service Providers
by D. Yagil
Paperback $109.99
Title: The Store in the Hood: A Century of Ethnic Business and Conflict, Author: Steven J. Gold
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The Store in the Hood: A…
by Steven J. Gold
Paperback $53.00
Title: Building a Customer Service Culture: The Seven Serviceelements of Customer Success (PB), Author: Mario Martinez
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Building a Customer Service…
by Mario Martinez, Bob Hobbi
Paperback $55.64

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