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Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

by Aleksander Szlam
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

by Aleksander Szlam

Overview

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Product Details

ISBN-13: 9780936648804
Publisher: Taylor & Francis
Publication date: 01/03/1996
Pages: 190
Product dimensions: 6.12(w) x 9.19(h) x (d)

About the Author

Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.

Table of Contents

ACKNOWLEDGMENTFOREWORDPREFACE CHAPTER 1.AN OVERVIEW OF PREDICTIVE DIALERS CHAPTER 2.WHY AND WHERE USE PREDICTIVE DIALERS CHAPTER 3.THE STATE OF PREDICTIVE DIALING TODAY CHAPTER 4.CASE STUDIES CHAPTER 5.WHAT TO LOOK FOR WHEN CHOOSING APREDICTIVE DIALER CHAPTER 6.HOWTO BE SUCCESSFUL IN IMPLEMENTINGA PREDICTIVE DIALER CHAPTER 7.TOMORROW'S CUSTOMER CAREFOCUSED BUSINESS
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Related Subjects

Science & Technology
Engineering
Technology
Telecommunications
Telephony & Telephone Systems
Telephone systems->General
Science & Technology
Engineering
Technology
Telecommunications
Telephony & Telephone Systems
Telephone systems->General

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