Premium Members Get 10% Off and Earn Rewards Find Out More
1- 20 of 169 results
Grid View Grid
List View List
Grid View Grid
List View List
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
QUICK ADD
Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover from $16.31 $24.99 Current price is $16.31, Original price is $24.99.
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
QUICK ADD
The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
QUICK ADD
Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
QUICK ADD
Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
QUICK ADD
The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
Explore Series
Paperback $32.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
QUICK ADD
Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
QUICK ADD
Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
QUICK ADD
Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
Explore Series
Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
QUICK ADD
Defusing the Angry Patron: A…
by Rhea Joyce Rubin
Explore Series
Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
QUICK ADD
Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Gower Handbook of Call and Contact Centre Management / Edition 1, Author: Natalie Calvert
QUICK ADD
Gower Handbook of Call and…
by Natalie Calvert
Hardcover $180.00
Title: Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success / Edition 1, Author: Rick Adams
QUICK ADD
Practical Customer Success…
by Rick Adams
Hardcover $54.95
Title: Marketing Opportunities and Challenges in a Changing Global Marketplace: Proceedings of the 2019 Academy of Marketing Science (AMS) Annual Conference, Author: Shuang Wu
QUICK ADD
Marketing Opportunities and…
by Shuang Wu, Felipe Pantoja, Nina Krey
Explore Series
Hardcover $249.99
Title: The Market Value Process: Bridging Customer & Shareholder Value / Edition 1, Author: Alan S. Cleland
QUICK ADD
The Market Value Process:…
by Alan S. Cleland, Albert V. Bruno
Explore Series
Hardcover $55.00
Title: Loyalty Management: From Loyalty Programs to Omnichannel Customer Experiences / Edition 1, Author: Cristina Ziliani
QUICK ADD
Loyalty Management: From…
by Cristina Ziliani, Marco Ieva
Paperback $51.99
Title: Intervening to Improve the Safety of Occupational Driving: A Behavior-Change Model and Review of Empirical Evidence / Edition 1, Author: Timothy D. Ludwig
QUICK ADD
Intervening to Improve the…
by Timothy D. Ludwig, Scott Geller
Hardcover $180.00
Title: Business Process Mapping Workbook: Improving Customer Satisfaction / Edition 1, Author: J. Mike Jacka
QUICK ADD
Business Process Mapping…
by J. Mike Jacka, Paulette J. Keller
Paperback $52.00
Title: Service is Front Stage: Positioning Services for Value Advantage, Author: J. Teboul
QUICK ADD
Service is Front Stage:…
by J. Teboul
Explore Series
Hardcover $54.99
Title: Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage / Edition 1, Author: Michael Violano
QUICK ADD
Retail Banking Technology:…
by Michael Violano, Shimon-Craig Van Collie
Hardcover $318.95
Title: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1, Author: Joe Fleischer
QUICK ADD
The Complete Guide to Customer…
by Joe Fleischer
Paperback $62.95

Pagination Links