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Title: Listening with Empathy: Creating Genuine Connections with Customers and Colleagues, Author: John Selby
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Listening with Empathy:…
by John Selby
Hardcover $19.95
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Inside the Magic Kingdom: Seven Keys to Disney's Success, Author: Tom K. Connellan
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Inside the Magic Kingdom:…
by Tom K. Connellan
Hardcover $20.00
Title: Customer Relationship Management / Edition 1, Author: Kristin L. Anderson
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Customer Relationship…
by Kristin L. Anderson, Carol J. Kerr
Explore Series
Paperback $22.00
Title: Customer Loyalty: How to Earn It, How to Keep It / Edition 2, Author: Jill Griffin
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Customer Loyalty: How to Earn…
by Jill Griffin, Robert T. Herres
Explore Series
Paperback $22.95
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Inspired Nurse / Edition 1, Author: Rich Bluni
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Inspired Nurse / Edition 1
by Rich Bluni
Paperback $24.95
Title: A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool / Edition 2, Author: Janelle Barlow
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A Complaint Is a Gift: Using…
by Janelle Barlow, Claus Møller
Paperback $24.95
Title: Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Today's Families, Author: Alan D Wolfelt PhD
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Funeral Home Customer Service…
by Alan D Wolfelt PhD
Paperback $24.95
Title: The Customer-Driven Company: Moving from Talk to Action / Edition 1, Author: Richard C Whiteley
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The Customer-Driven Company:…
by Richard C Whiteley
Paperback $24.99
Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy / Edition 1, Author: Bill Stinnett
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Think Like Your Customer: A…
by Bill Stinnett
Paperback $25.00
Title: Satisfying Internal Customers First! / Edition 1, Author: Richard Y. Chang
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Satisfying Internal Customers…
by Richard Y. Chang, P. Keith Kelly
Explore Series
Paperback $25.00
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization, Author: David Loshin
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Using Information to Develop a…
by David Loshin, Abie Reifer
Paperback $29.95
Title: TeamGuides: A Self-Directed System for Teams / Edition 1, Author: Brad Humphrey
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TeamGuides: A Self-Directed…
by Brad Humphrey, Jeff Stokes
Paperback $30.00
Title: Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know / Edition 1, Author: Jeffrey Gitomer
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Customer Satisfaction Is…
by Jeffrey Gitomer
Hardcover from $19.11 $30.00 Current price is $19.11, Original price is $30.00.
Title: Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants / Edition 1, Author: Simon Burtonshaw-Gunn
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Essential Tools for Operations…
by Simon Burtonshaw-Gunn, Malik Salameh
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Hardcover $30.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
Explore Series
Paperback $32.00

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