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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover from $16.31 $24.99 Current price is $16.31, Original price is $24.99.
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Bottom-Line Call Center Management / Edition 1, Author: David L. Butler
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Bottom-Line Call Center…
by David L. Butler
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Paperback $77.99
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
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Process Mastering: How to…
by Paul Harsin, Ray W. Wilson
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Paperback $48.99
Title: Putting Stakeholder Management into Practice / Edition 1, Author: Margit Huber
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Putting Stakeholder Management…
by Margit Huber, Joachim Scharioth, Martina Pallas
Hardcover $54.99
Title: Information Masters: Secrets of the Customer Race / Edition 1, Author: John McKean
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Information Masters: Secrets…
by John McKean
Hardcover $75.00
Title: Repositioning: Marketing in an Era of Competition, Change, and Crisis / Edition 1, Author: Steve Rivkin
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Repositioning: Marketing in an…
by Steve Rivkin, Jack Trout
Hardcover $37.00
Title: Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS World Marketing Congress (WMC), Author: Felipe Pantoja
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Enlightened Marketing in…
by Felipe Pantoja, Shuang Wu, Nina Krey
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Hardcover $169.99
Title: The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship / Edition 1, Author: Joe Fleischer
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The Complete Guide to Customer…
by Joe Fleischer
Paperback $62.95
Title: Intervening to Improve the Safety of Occupational Driving: A Behavior-Change Model and Review of Empirical Evidence / Edition 1, Author: Timothy D. Ludwig
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Intervening to Improve the…
by Timothy D. Ludwig, Scott Geller
Hardcover $180.00
Title: The Power of Appreciative Inquiry: A Practical Guide to Positive Change / Edition 2, Author: Diana Whitney
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The Power of Appreciative…
by Diana Whitney, Amanda Trosten-Bloom
Paperback $39.95
Title: Customer Surveys for Agency Managers: What Managers Need to Know / Edition 1, Author: Harry P Hatry
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Customer Surveys for Agency…
by Harry P Hatry, John E. Marcotte, Therese van Houten
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Paperback $34.00

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