Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
Title: The Five Most Important Questions You Will Ever Ask About Your Organization / Edition 1, Author: Peter F. Drucker
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Title: The Race Without a Finish Line: America's Quest for Total Quality / Edition 1, Author: Warren H. Schmidt
Title: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results / Edition 1, Author: Mike Rother
Title: What Is Lean Six Sigma? / Edition 1, Author: Michael L. George
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Title: The Essential Deming: Leadership Principles From the Father of Quality / Edition 1, Author: W. Edwards Deming
Title: Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Third Edition / Edition 3, Author: Mark Graban
Title: Root Cause Analysis: Simplified Tools and Techniques / Edition 2, Author: Bjørn Andersen
Title: The Oliver Wight Class A Standard for Business Excellence / Edition 7, Author: Oliver Wight International
Title: Inventory Optimization: Models and Simulations / Edition 1, Author: Nicolas Vandeput
Title: Lean Daily Management for Healthcare: A Strategic Guide to Implementing Lean for Hospital Leaders / Edition 1, Author: Brad White
Title: Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies / Edition 2, Author: Stephen George
Title: Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation / Edition 1, Author: Productivity Press Development Team
Title: Standard Work for the Shopfloor / Edition 1, Author: Productivity Press Development Team
Title: Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / Edition 2, Author: Patricia Keehley
Title: Process Mastering: How to Establish and Document the Best Known Way to Do a Job / Edition 1, Author: Paul Harsin
Title: Managing America's Small Communities: People, Politics, and Performance / Edition 1, Author: David H. Folz
Title: Quality Auditing in Construction Projects: A Handbook / Edition 1, Author: Abdul Razzak Rumane
Title: Soft Computing: Techniques in Engineering Sciences / Edition 1, Author: Mangey Ram
Title: Six Sigma for Small and Mid-Sized Organizations: Success through Scaleable Deployment, Author: Terence Burton

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