Table of Contents
List of Figures vii
List of Tables xi
Foreword xiii
About the Editors xvii
Contributors xix
About the Contributors xxi
Section I Comprehending Complexity: Solutions for Understanding the Usability of Information
1 Usability of Complex Information Systems Michael J. Albers 3
2 Combining Rhetorical Theory with Usability Theory to Evaluate Quality of Writing in Web-Based Texts David Hailey 17
3 Language Complexity and Usability Nathan Jahnke 47
4 Innovation and Collaboration in Product Development: Creating a New Role for Usability Studies in Educational Publishing Tharon W. Howard Michael Greer 67
Section II Theorizing Complexity: Ideas for Conceptualizing Usability and Complex Systems
5 Mapping Usability: An Ecological Framework for Analyzing User Experience Brian Still 89
6 Usability and Information Relationships: Considering Content Relationships and Contextual Awareness When Testing Complex Information Michael J. Albers 109
7 Continuous Usability Evaluation of Increasingly Complex Systems Vladimir Stantchev 133
8 Design Considerations for Usability Testing Complex Electronic Commerce Websites: A Perspective from the Literature Julie Fisher 157
Section III Designing for Complexity: Methods of Conceptualizing Design Needs of Complex Systems
9 An Activity-Theoretical Approach to the Usability Testing of Information Products Meant to Support Complex Use Heather Shearer 181
10 Designing Usable and Useful Solutions for Complex Systems: A Case Study for Genomics Research R. Stanley Dicks 207
11 Incorporating Usability into the API Design Process Robert Watson 223
Section IV Practical Approaches: Methods for Evaluating Complexity
12 Tapping into Desirability in User Experience Carol M. Barnum Laura A. Palmer 253
13 Novel Interaction Styles, Complex Working Contexts, and the Role of Usability David Golightly Mirabelle D'Cruz Harshada Patel Michael Pettitt Sarah Sharples Alex W. Stedmon John R. Wilson 281
14 Information Usability Testing as Audience and Context Analysis for Risk Communication Donna J. Kain Menno de Jong Catherine F. Smith 305
15 Usability Testing, User Goals, and Engagement in Educational Games Jason Cootey 333
Index 363