Just Announced: The Children's & YA Book Awards Winners Explore Now
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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
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Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Breaking Through: Implementing Customer Focus in Enterprises / Edition 1, Author: S. Vandermerwe
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Breaking Through: Implementing…
by S. Vandermerwe
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Hardcover $54.99
Title: Moscow's Muslim Challenge: Soviet Central Asia / Edition 2, Author: Michael Rywkin
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Moscow's Muslim Challenge:…
by Michael Rywkin
Paperback $39.95
Title: The World of Customer Service / Edition 3, Author: Pattie Gibson
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The World of Customer Service …
by Pattie Gibson
Paperback $173.95
Title: Designing the Best Call Center for Your Business / Edition 2, Author: Brendan Read
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Designing the Best Call Center…
by Brendan Read
Paperback $62.95
Title: The Reinventor's Fieldbook: Tools for Transforming Your Government / Edition 1, Author: David Osborne
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The Reinventor's Fieldbook:…
by David Osborne, Peter Plastrik
Paperback $76.00
Title: Organizational Behavior: Improving Performance and Commitment in the Workplace, Author: Jason A Colquitt
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Organizational Behavior:…
by Jason A Colquitt
Hardcover $243.45
Title: Services Marketing: People, Technology, Strategy (Eighth Edition), Author: Jochen Wirtz
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Services Marketing: People,…
by Jochen Wirtz, Christopher Lovelock
Paperback $29.90
Title: Putting Stakeholder Management into Practice / Edition 1, Author: Margit Huber
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Putting Stakeholder Management…
by Margit Huber, Joachim Scharioth, Martina Pallas
Hardcover $54.99
Title: Service is Front Stage: Positioning Services for Value Advantage, Author: J. Teboul
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Service is Front Stage:…
by J. Teboul
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Hardcover $54.99
Title: Experiential Marketing: Consumer Behavior, Customer Experience and The 7Es / Edition 1, Author: Wided Batat
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Experiential Marketing:…
by Wided Batat
Paperback $61.99

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