Just Announced: The Children's & YA Book Awards Winners Explore Now
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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Digital Economy for Customer Benefit and Business Fairness: Proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019 / Edition 1, Author: Grisna Anggadwita
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Digital Economy for Customer…
by Grisna Anggadwita, Erni Martini
Hardcover $325.00
Title: The World of Customer Service / Edition 3, Author: Pattie Gibson
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The World of Customer Service …
by Pattie Gibson
Paperback $173.95
Title: The Customer-Driven Company: Moving from Talk to Action / Edition 1, Author: Richard C Whiteley
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The Customer-Driven Company:…
by Richard C Whiteley
Paperback $24.99
Title: Service Quality: Research Perspectives / Edition 1, Author: Benjamin Schneider
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Service Quality: Research…
by Benjamin Schneider, Susan Schoenberger White
#107 in Series
Paperback $129.00
Title: Tele-Stress: Relief for Call Center Stress / Edition 2, Author: Stephen Coscia
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Tele-Stress: Relief for Call…
by Stephen Coscia
Paperback $28.95
Title: Commitment-Led Marketing: The Key to Brand Profits is in the Customer's Mind / Edition 1, Author: Jan Hofmeyr
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Commitment-Led Marketing: The…
by Jan Hofmeyr, Butch Rice
Hardcover $80.00
Title: Intervening to Improve the Safety of Occupational Driving: A Behavior-Change Model and Review of Empirical Evidence / Edition 1, Author: Timothy D. Ludwig
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Intervening to Improve the…
by Timothy D. Ludwig, Scott Geller
Hardcover $180.00
Title: Customer Knowledge Management: People, Processes, and Technology, Author: Minwir Al-Shammari
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Customer Knowledge Management:…
by Minwir Al-Shammari
Hardcover $165.00
Title: Service Management and Marketing: Customer Management in Service Competition / Edition 3, Author: Christian Gronroos
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Service Management and…
by Christian Gronroos
Paperback $82.75
Title: Fasten Your Seatbelt: The Passenger is Flying the Plane / Edition 1, Author: Nawal K. Taneja
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Fasten Your Seatbelt: The…
by Nawal K. Taneja
Hardcover $66.99

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