This book combines a straightforward approach to the theoretical study of human communication with an enjoyable range of practical exercises which enable the student to see how the theory translates into practice. Games, role plays and experiments for both individuals and groups demonstrate how communication really works. This new edition includes additional material on communication in groups: the ingredients of effective groups, effective chairing and management of groups. It also contains new material on transactional analysis, using case studies drawn from a variety of contexts. Recent developments in electronic communication are also outlined. Key topics covered include perception, attitudes, listening and nonverbal behaviour. The result is a flexible teaching and learning resource ideal for all courses introducing communication theory and practice.