Table of Contents
Foreword v
Preface vii
Some definitions ix
Introduction
The organization as an adaptive system 1
1 Principle #1 – Values 33 Bind people to a common cause, not a central plan
2 Principle #2 – Governance 57 Govern through shared values and sound judgment, not detailed rules and regulations
3 Principle #3 – Transparency 89 Make information open and transparent; don’t restrict and control it
4 Principle #4 – Teams 105 Organize around a seamless network of accountable teams, not centralized functions
5 Principle #5 – Trust 121 Trust teams to regulate and improve their performance; don’t micro-manage them
6 Principle #6 – Accountability 139 Base accountability on holistic criteria and peer reviews, not on hierarchical relationships
7 Principle #7 – Goals 157 Set ambitious medium-term goals, not short-term fixed targets
8 Principle #8 – Rewards 179 Base rewards on relative performance, not fixed targets
9 Principle #9 – Planning 203 Make planning a continuous and inclusive process, not a top-down annual event
10 Principle #10 – Coordination 225 Coordinate interactions dynamically, not through annual budgets
11 Principle #11 – Resources 239 Make resources available just-in-time, not just-in-case
12 Principle #12 – Controls 257 Base controls on fast, frequent feedback, not on budget variances
13 Implementation insights 283
14 Make management change your legacy 305
Notes 309
Index 325
