Table of Contents

Illustrations
Introduction
1 Correspondence
2 Reports
3 Summarising
4 Advertising and Publcity
5 Manuals, Instructions and Form Design
6 Meetings Documentation
7 Meetings
8 Spoken Communication
9 Listening and Reading
10 Role of Audio-Visual Aids
11 Thinking and Planning
12 Language
13 Non-verbal Communication
14 Charts and Graphs
15 Analysis and Interpretation
16 External and Internal Communication
17 Management Communication
18 Information Technology
Appendix 1: Answers/notes for answers
Appendix 2: glossary of meetings terms
Appendix 3: Grammar, punctuation and spelling
Appendix 4: Examination techniques
Index.