Table of Contents
Dedication xi
Preface xiii
Section 1 The Human Learner-What Research Tells Us 1
Chapter 1 Learning Is Not Easy (Especially When Others Make It So Hard) 3
Challenge 1 3
Challenge 2 4
What Is This Book About? 8
Chapter 2 An Introduction to Some "Familiar Terms" 9
Basic Vocabulary-The Terms of the Trade 9
Two Key Principles: Your Mantra as a Trainer (Educator, Instructor) 13
Live or Technology-Based: It's All the Same 14
What's in This Book and Why 15
Remember This 16
Chapter 3 The Human Learner 19
What Is Learning? 19
How We Learn: Senses, Filters, and Memory 21
What Does This Mean for the Learner … and the Trainer? 27
Remember This 27
Section 2 What You Must Know to Be a Better Trainer 31
Chapter 4 Getting Learners to Learn 33
Different Types of Knowledge: Declarative and Procedural 36
Key Ingredients for Learning 40
Adapting for Differences in Ability, Prior Knowledge, and Motivation 44
Remember This 46
Chapter 5 Adult Learning Principles 49
Good Classes and Bad Classes 49
Four Key Adult Learning Principles 52
The Bottom Line on Adult Learning Principles 66
Remember This 67
Chapter 6 A Five-Step Model for Creating Terrific Training Sessions 71
Six Universal Principles From Research on Learning 72
A Universal Model for Structuring Any Learning Session 79
The Training Session Planning Session 84
The Training Session Scripting Sheet 87
Using the Five-Step Model to Retrofit Existing Training Sessions 94
Final Review of the Five-Step Model 95
Remember This 95
Chapter 7 Getting Learners to Remember 99
Metacognition: The Executive Learning Controls 100
Cognitive Strategies: How to Build Learning Faster, Better, Cheaper 105
Remember This 117
Section 3 Applying What You Have Learned-Making Learning Research Work 119
Chapter 8 Training Approaches and a Cornucopia of Learning Activities 121
Four Major Types of Training 122
Pulling the Four Types of Training Together 125
25 Training Activities You Can Use 126
Summarizing the Activities 149
Closing the Door on This Active Chapter 149
Remember This 152
Chapter 9 Testing or Examining-What's the Difference? 155
What Was That All About? 157
Testing Versus Exams 159
How Do I Go About Creating Tests? 163
Creating Tests 167
Remember This 174
Section 4 Training-Learning With Technology and Beyond 177
Chapter 10 Training and Technology 179
What Is Technology and What Does It Do for Learning? 180
Ideal Versus Real 181
What Can We Realistically Expect From the Use of Technology in Learning? 182
Should We Ignore Technology? 182
Caveat Emptor (Let the Buyer Beware) 183
Promises, Promises, Promises 191
Remember This 193
Chapter 11 Learning With Technology: Making It Work 197
Hit or Myth? 197
What Makes for Quality Online Learning? 199
Online Learning Is Not the First Decision You Make 202
Blended Learning 206
How Would You Blend? 206
Beyond Traditional Blended Learning 206
New Informal Learning Approaches 209
The Rise of Web 2.0 211
Integrating Web 2.0 Into Training 213
Resources and Examples: Ideas for Using New Media in Learning 213
The New Blended Learning and the Future of Training 213
Remember This 219
Closing Out on Learning with Technology: Making It Work 223
Section 5 Wrapping It Up 225
Chapter 12 Hit or Myth: What's the Truth? 227
The Bottom Line on Learning 237
Hit or Myth-A Final Match-Up 237
Chapter 13 Concluding Reflections on Telling Ain't Training 241
A Rapid Review of Telling Ain't Training 241
Something to Think About-Reflections From Carl Jung 244
Endnotes 247
About the Authors 283
Index 287