Table of Contents
Introduction 1
Chapter 1 Understanding Your Work Culture 3
My First Taste Of Motivational Culture 4
Chapter 2 The History of Motivation 11
Motivation Theory #1: Abraham Maslow 12
Motivation Theory #2: Frederick Herzberg 13
Motivation Theory #3: Clayton Alderfer 15
Motivation Theory #4: Victor Vroom 16
Motivation Theory #5: Graves and Beck 18
Motivation Theory #6: Lawrence and Nohria 20
How Motivation Theories Apply to You 21
Common Motivation Myths 23
Chapter 3 Building a Strong, Motivation-Based Foundation 25
Internal Motivators 25
External Motivators 26
What Employees Find Motivating 28
The Motivation Dilemma 29
Four Interrelated Work Systems 32
Management methods 33
The management 39
The managed 41
The work 41
Four Workplace Organization Rules 45
Hiring Criteria 48
Planned Job Placement 50
Questionnaire #1 : Motivational Factors 50
Questionnaire #2: Current Motivation and Performance Assessment 55
Questionnaire #3: Motivating Others and Performance Assessment 59
Chapter 4 Understanding Employee Recognition 65
Recognition - A Worthy Challenge 66
Recognition That Works 69
Six Factors of Effective Recognition 71
Build a Recognition Culture 72
The Recognition Train 74
Right Behavior Turned Wrong 75
Chapter 5 Setting Up a Recognition Program 79
Assess Your Current Efforts 80
Current Recognition Practices and Employee Satisfaction Survey 81
Identify and Plan Your Strategy 86
Step 1 Form a Committee 87
Step 2 Conduct an Employee Opinion Survey 88
Step 3 Identify Your Purpose 90
Step 4 Define Themes and Criteria 91
Step 5 Determine Eligibility Factors 92
Step 6 Identify Reward Choices 93
Step 7 Monitor and Enhance 94
Recognize When Your Program Needs Revamping 94
Enthusiasm is lost 94
Participation is dwindling 95
The program is the butt of jokes and the source of complaints 95
Employees expect the perks 95
Program Reassessment 96
Chapter 6 Choosing Your Rewards 99
Gifts 102
Recognition Preference Profile 114
Company Merchandise 116
Time Off 117
Family Acknowledgment 120
Employee Honors 122
Chapter 7 Having Fun at Work 127
Encourage Fun and Silliness 128
Holiday Activities 132
Holiday recognition ideas 132
Bizarre and Largely Unknown Days 134
Chapter 8 Other Tips and Tricks for Improving Your Work Environment 141
General Recognition Ideas 141
Communication 148
Suggestion Box 150
Publicity 151
Chapter 9 Final Staffing Thoughts 155
Orientation/New Employees 155
Senior Management Involvement 156
Chapter 10 FAQs About Reward and Recognition 159
Conclusion 165
Glossary 167
Bibliography 171
Index 173
