4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

"4 Steps to Solving Your Problem" is a clear and concise building-block method to assist in the development of your troubleshooting and problem resolution skills. It doesn't matter if you are an auto technician or a computer specialist, new to the service industry, a seasoned professional or a do-it-yourselfer, this book provides you with the tools and knowledge you need to troubleshoot and resolve any problem you encounter. The author, Chris Abbott, developed this method throughout his 25 years in the computer industry and quickly discovered his methods were universal and could be utilized in any industry or situation. Throughout this book you will discover the one common method all successful service providers use to resolve any and all problems they face.

1127565929
4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

"4 Steps to Solving Your Problem" is a clear and concise building-block method to assist in the development of your troubleshooting and problem resolution skills. It doesn't matter if you are an auto technician or a computer specialist, new to the service industry, a seasoned professional or a do-it-yourselfer, this book provides you with the tools and knowledge you need to troubleshoot and resolve any problem you encounter. The author, Chris Abbott, developed this method throughout his 25 years in the computer industry and quickly discovered his methods were universal and could be utilized in any industry or situation. Throughout this book you will discover the one common method all successful service providers use to resolve any and all problems they face.

14.95 In Stock
4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

4 Steps to Solving Your Problem: The Only Troubleshooting Resource You Will Ever Need

Paperback

$14.95 
  • SHIP THIS ITEM
    In stock. Ships in 1-2 days.
  • PICK UP IN STORE

    Your local store may have stock of this item.

Related collections and offers


Overview

"4 Steps to Solving Your Problem" is a clear and concise building-block method to assist in the development of your troubleshooting and problem resolution skills. It doesn't matter if you are an auto technician or a computer specialist, new to the service industry, a seasoned professional or a do-it-yourselfer, this book provides you with the tools and knowledge you need to troubleshoot and resolve any problem you encounter. The author, Chris Abbott, developed this method throughout his 25 years in the computer industry and quickly discovered his methods were universal and could be utilized in any industry or situation. Throughout this book you will discover the one common method all successful service providers use to resolve any and all problems they face.


Product Details

ISBN-13: 9780999664308
Publisher: Christopher Abbott
Publication date: 11/21/2017
Pages: 140
Product dimensions: 5.00(w) x 8.00(h) x 0.30(d)

Table of Contents

TABLE OF CONTENTS

About the Author

Introduction

Chapter 1 - We’ve All Been There

Learn, Identify, Isolate, and Conquer

Do It Now

Chapter 2 Fundamental Relationships

Music Always Helps

Chapter 3 Learn, Learn, Learn

Working Knowledge

Input, Processing, and Output

Systems Made of Systems

Environmental Factors

How is it built?

Installation and Configuration

Chapter 4 Resolution Skills

Chapter 5 People

The Genuine Helper

The Honestly Ignorant

The Helpee Helper

The Know-It-All

The Expert

The Blame Seeker

The Dribbler

Chapter 6 Identify the Situation

Four Out of Five Senses Agree

Chapter 7 Isolate the Problem

Questioning Change

Answer Me This

But what if...?

Chapter 8 Conquer

Unintended Consequences

Inside-Out

Always Think, But Not Too Much

Chapter 9 War Stories

Cloudy Communications

Aaaaand We’re Down

Sometimes You Have to “Vent”

Chapter 10 Tips and Advice

Customers

Tools

Step by Step

Spotting Trends

Observe

Documentation

Working Well With Others

Rules, Not Laws

You Can’t Win Them All

Chapter 11 In Conclusion

From the B&N Reads Blog

Customer Reviews