Read an Excerpt
The 8 Dimensions of Leadership
DiSC Strategies for Becoming a Better Leader
By Jeffrey Sugerman Mark Scullard Emma Wilhelm
Berrett-Koehler Publishers, Inc.
Copyright © 2011 Inscape Publishing, Inc.
All right reserved.
ISBN: 978-1-60509-955-2
Chapter One
The 8 Dimensions of Leadership
As we pulled together material for this book, we had the pleasure of speaking with leaders in all phases in their careers—from those just getting their feet wet to those who are approaching retirement. Across the board, everyone had learned some important lessons along the way. Many laughed openly about the naïveté that they brought to their first leadership roles, or the fact that they just didn't "get it" at first. Some were so driven that they didn't pay much attention to the needs of the people around them. Others lacked confidence and struggled to make unpopular decisions. One referred to herself as nothing short of a "hard-ass" in her early days as a leader.
Learning to Lead
The fact of the matter is, we all approach leadership from a unique starting point—a combination of our own psychological make-up, intelligence, training, and experience. Life has taught each of us what it means to be a leader, and we probably caught our first glimpses of it as children. As we watched teachers, coaches, parents, and scout leaders, we started to form our own concepts of "leader," and with every new experience, that concept became more complex. Not only did we note examples of outstanding leadership, but we also thought to ourselves, "I'm not going to do that when I'm in charge."
So, well before any of us took on our first leadership roles, we started to imagine what it means to be a leader. And yet, as evidenced by the conversations we had with seasoned leaders, few of us are actually prepared to lead. In many ways, leadership is a learn-by-doing art form, and that's one of the reasons there are so many books out there suggesting the latest and greatest way to lead. And people eat this stuff up, right?
With all of this information out there, why do so many leaders feel ill-prepared? One leader gave us his take on the institutional systems that typically funnel promising people into leadership roles. "When I started at [a large corporation] back in 1981, I was rewarded for being the smartest assistant product manager," he said. Not only was he smart, but he did what management wanted to see. "Beating my peers," he said, "being the first one to answer. Being smarter than them in seeing trends. Pointing things out that other people didn't see. And I got rewarded for that type of get-it-done behavior."
Seems pretty straightforward, right? If you perform your job well and show some hustle, eventually, you'll move up the ranks. "So you do this for a number of years," he added, "and then all of a sudden, someone says, 'Great, we're going to reward you. You're now the head of the operation. And you've got 50 people working for you.'" This is where things got a little more complicated for our leader.
You see, he kept on doing exactly what he'd been doing—exactly what he'd been rewarded for. "And guess what?" he asked, "You don't get rewarded now—now all of a sudden, people hate you. They're like, 'No—I do it. You need to motivate and inspire me to do it.' And nobody taught me how to do that." Now, our leader had done all of the traditional things that people do to prepare for leadership. He'd been to business school, for example, but still, he was caught off guard by the unique demands placed upon him as a leader. And, in the day-to-day chaos of it all, there was probably little time for conscious reflection on the art of leadership.
What Does Leadership Require?
To be a leader is to make tough decisions—often being forced to choose between competing demands—but what makes it a truly messy endeavor is the fact that people are involved. People, in all of their complex glory, make leadership the art that it is. Leaders often need to orchestrate people around complex goals, deal with people who choose to resist, and try to gain alignment from people with a variety of interests.
As you strive to grow as a leader, you'll need to focus your leadership energy in new directions, and this will sometimes be a stretch for you. While you may land your first leadership role because of your outgoing nature and positive attitude, you may need to develop your analytical side to be more successful in your next role. The more responsibility you gain, the more you will probably be challenged to increase your competencies. Not only will you need to be good with numbers, for example, but you'll need to be seen as someone who can rally the troops when energy is lagging.
The world may not need another book on leadership, but we think you need this book. Why? Because despite all of the courses, books, models, and practical experiences most leaders encounter in their careers, they are often missing something important: a broad perspective on the range of behaviors that is required to be a truly effective leader. Our research consistently finds eight dimensions of leadership behavior that organize the large collection of priorities, actions, and attitudes that people demonstrate as they provide effective leadership. While it is currently fashionable to promote a "strengths-based" approach to leadership in which a leader only focuses on competencies that align with natural talents, we find that leaders who try to "outsource" those dimensions that they find less natural ultimately fail.
Multiple Dimensions Matter
It's easy to say, "I don't do the numbers thing." Or, "I leave the inspirational stuff to my sales guys." But the truth is, a one-dimensional leader, no matter how good he or she is at that one thing, can't provide the kind of leadership that leads to innovation, social change, or business transformation. The one-dimensional leader sticks with what he or she knows and avoids using those dimensions that feel less comfortable. This kind of leader lays out a plan to help the team reach its vision, but all too often, reality doesn't cooperate. Without the diverse skills needed to deal with complex challenges, the one-dimensional leader often chooses an inadequate response. Perhaps it's a response with which he or she is comfortable, but it's not appropriate for the situation. The multidimensional leader—say, one who understands the 8 Dimensions of Leadership Model—knows that great leadership requires a wide range of competencies and relationship skills. No person manifests all of these dimensions all of the time; however, every effective leader will need to be able to use each dimension at various points in his or her career.
The 8 Dimensions of Leadership Model is based on the DiSC® model, a systematic way to understand the psychological forces that drive each of us beneath the surface. Our organization has been studying the DiSC model for the past 35 years to understand how people perform and interact in the world of work. Five years ago, we decided to dedicate our resources to understanding how DiSC can help people become better leaders. Through a combination of empirical and theoretical research, we have developed the 8 Dimensions of Leadership. The key leadership dimensions we will be sharing with you in the rest of the book are: Pioneering, Energizing, Affirming, Inclusive, Humble, Deliberate, Resolute, and Commanding.
As you can see in Figure 1.1, "The 8 Dimensions of Leadership Model," the eight dimensions form a circle. This isn't coincidental. Research shows that when the data points describing the meaning of these concepts are compared mathematically, they form a circular relationship. In other words, the dimensions are nonhierarchical and nonsequential. A leader has a natural home on the circle, but he or she can move to an adjacent or opposite style depending on the situation or role. Such flexibility is easier for some leaders than for others.
We offer the model as a way to expand your perspective about what constitutes effective leadership. Some of the leadership dimensions described here will seem very familiar to you, while others may seem counterintuitive. Everyone has a psychological comfort zone within the model toward which they gravitate. Think of this particular dimension as your "default setting." Unless we understand the nature of these psychological influences on our work as leaders, we remain captive to our own beliefs, attitudes, and priorities, which can all too often blind us to the reality of a situation and the needs of our organizations. Mastering the 8 Dimensions of Leadership Model will help you reduce how often you jump to conclusions, make poor judgment calls, and project your own motivations onto others. This model will help you see that there are very legitimate alternatives to your default setting as a leader. Our goal is not only to expand your perspective, but also to help you shape your leadership style to match your current situation.
The 8 Dimensions Development Process
We hope that you're excited about the opportunity before you—the chance to expand your leadership framework. We'll help you do this by walking you through a four-step process:
A. Discover your primary leadership dimension
B. Learn about the psychological drivers, motivations, and "blind spots" typical of leaders with your style
C. Reflect on what really matters most in your leadership development right now
D. Once you identify the dimension(s) in which you'd like to grow, learn leadership lessons to help you get there
First, we'll help you discover your default setting on the leadership model. You have two different options to help you identify your primary leadership dimension: We provide a self-assessment method in Chapter 2, or we offer a free online assessment at www.8DimensionsOfLeadership.com. If you received an e-mail with a personalized access code from a consultant, you will use this to complete the assessment. Otherwise, you may simply visit the URL printed here.
Once you know your primary leadership dimension, you will find the relevant chapter in Part 2 that will take you on a deep dive into the psychological underpinnings of your style. In order to learn how to shift your leadership style to meet changing demands, you'll need to understand your psychological drivers, motivations, and "blind spots." We are often aware of the benefits that a personality trait provides to us, but less frequently do we recognize the limitations that very same trait might produce. The chapters in Part 2 provide you with a more balanced view of what makes you tick as a leader.
Once you've gained a deeper understanding of the psychology behind both your strengths and challenges, you'll move to Part 3 of the book, which provides some concrete leadership lessons to help you grow as a leader in ways that will be particularly meaningful and beneficial to you personally. In our experience, the lessons that provide the most impact for any individual leader depend not only on his or her primary leadership dimension, but also on his or her current role, the organizational culture, and the leader's personal goals. If you choose not to take the online assessment, the printed Leadership Needs Assessment in Part 3 will help you prioritize which of the eight dimensions to begin working on now.
Each chapter in Part 3 provides a set of three lessons and suggestions to improve your capability as a leader. The lessons were developed to help you see how each dimension contributes to effective leadership. So, if your default dimension is, for example, Commanding, and your responses to the online or printed assessment suggest that you start by learning to be more Inclusive, you'll focus on three lessons based on the talents that Inclusive leaders bring to their organizations. As the demands of your leadership role evolve over time, you can return to the assessment to focus on new lessons.
The Promise of this Process
Change is inevitable. What works for you as a leader today may not work next year. The 8 Dimensions of Leadership will give you a flexible framework that you can take with you through these changes. By understanding your natural home on the model and building your own repertoire of leadership behavior based on what the other seven dimensions offer, you can learn to shift your style to meet the needs of your organization and the people you work with. The model will also provide a strong vocabulary for you to use in solving leadership problems—think of these eight dimensions as a simple language to help you make sense of what it means to be a leader.
Neil—a Resolute leader who is now the president of a manufacturing company—told us that early in his career, he was firmly planted in his own ways and really didn't understand where other people were coming from. "I'm more flexible now," he said, "but back then, it was kind of like, 'How do you lead people like this? They're so weird, they're so different, they're not even like me.'" An added benefit of understanding the eight dimensions is that you may find yourself observing behaviors and trying to place the people you work with in the model.
We found that Neil's overall perspective—that becoming a more effective leader is about expanding one's leadership framework and developing greater flexibility—was consistent among senior-level leaders we interviewed. Looking back on their careers, few leaders suggested that they are completely different people today. Instead, they expressed a sense of being more comfortable "in their own skin." The challenges they faced along the way forced them to stretch their conceptual frameworks of what it means to be a leader, and many of their greatest successes stemmed from moving beyond their respective comfort zones in thought, feeling, and action.
Our hope is that you not only learn to stretch and to grow, but also to feel more comfortable in your own skin as a leader. Your "default" style is valuable, and you can build on it by understanding both its benefits and its limitations. We invite you to approach this book with an open mind and a genuine desire to become a better leader. The goal is to lead like you, only better.
Chapter Two
Discover Your Primary Leadership Dimension
Introduction
Perhaps you're one of the millions of people around the world who have taken a DiSC® assessment through a workplace training session, or, this may be your very first encounter with this simple yet powerful model of human behavior. No matter. Whether you've previously "done DiSC" or not, this book can help you learn the model, discover your own style, and use the 8 Dimensions of Leadership Model to increase your effectiveness as a leader
What, exactly, is DiSC? The DiSC assessment is a tool that helps individuals assess which of several behavioral styles describes them most accurately. By learning their individual DiSC styles, people can gain a better understanding of their own strengths, challenges, fears, and motivators. More importantly, they can learn how to use DiSC to strengthen their relationships with others, building stronger, better-functioning organizations, one relationship at a time.
DiSC 101
Before we dig into the 8 Dimensions of Leadership Model further, we'll provide an overview of the DiSC model. In its simplest form, the DiSC model includes four basic styles—D, i, S, and C. These initials stand for Dominance, Influence, Steadiness, and Conscientiousness. Within each of these four "primary" styles, there is some variation. For example, some people who fall in the D quadrant lean slightly toward the i quadrant, whereas others lean toward C. The former have the Di style—that is, D flavored with i—whereas the latter have the DC style. There is also variation in intensity of the styles. Some people are strongly inclined toward one style, while others are more of a blend of all of the styles. For more information about DiSC, please refer to the Appendix.
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Excerpted from The 8 Dimensions of Leadership by Jeffrey Sugerman Mark Scullard Emma Wilhelm Copyright © 2011 by Inscape Publishing, Inc.. Excerpted by permission of Berrett-Koehler Publishers, Inc.. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
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