A Practical Guide to Information Systems Process Improvement

by Anita Cassidy, Keith Guggenberger

Overview

When you invest in expensive technology and systems, you want to get the most out of them. Process improvement has been used for years as an effective strategy to reduce costs, shorten cycle times, improve quality, and increase user satisfaction in other areas of business such as Quality, Manufacturing, and Engineering. While there are many books available on process improvement and process re-engineering, few of them address the unique processes within information systems as clearly and succinctly as A Practical Guide to Information Systems Improvement.

Process Improvement for IS

Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization. The authors introduce process management and highlight its application to information systems. The book outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization — simplifying process improvement so that you can begin to use it immediately.

Avoid common pitfalls and mistakes

The evolving business environment puts new demands on your Information Systems. E-commerce, changing technology, ERP, and globalization are just a few of the areas that will benefit from process improvement. This easy-to-follow guide includes a corresponding process model for each step that serves as a starting point for process improvement effort. It provides a checklist to ensure your new process meets all the requirements for its particular purpose and identifies pitfalls and mistakes to avoid.

Product Details

ISBN-13:	9780367398095
Publisher:	Taylor & Francis
Publication date:	09/19/2019
Pages:	286
Product dimensions:	6.12(w) x 9.19(h) x (d)

About the Author

Cassidy, Anita; Guggenberger, Keith

Table of Contents

Introduction to IS Process Management, Process Fundamentals Overview, Getting Started, Process Identification, Process Selection Current State Process Assessment, Process Plan, Future State Process Mapping, Implementing Process Changes, Summary

Editorial Reviews

Information specialists in private companies, Cassidy and Guggenberger advise management and information systems professionals on how to improve their information systems environment. They break the system down into its constituent processes then take them up one-by-one, with chapters on identifying and selecting processes, assessing the current state, mapping the future, implementing process changes, and other aspects. They do not provide a bibliography. Annotation c. Book News, Inc., Portland, OR (booknews.com)

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