Action-Based Quality Management: Strategy and Tools for Continuous Improvement

Action-Based Quality Management: Strategy and Tools for Continuous Improvement

Paperback(Softcover reprint of the original 1st ed. 2014)

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Product Details

ISBN-13: 9783319360065
Publisher: Springer International Publishing
Publication date: 08/23/2016
Edition description: Softcover reprint of the original 1st ed. 2014
Pages: 196
Product dimensions: 6.10(w) x 9.25(h) x (d)

Table of Contents

Ch 1 Quality Management and Performance in the Hospitality Sector.- Ch 2 TQM as an Action-Based Management Philosophy.- Ch 3 An Application of SERVQUAL Model in Terms of Chaves.- Ch 4 Management by Process.- Ch 5 Eco-Management and Audit Scheme.- Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies.- Ch 7 Process Approach, Quality Management and Key Business Results.- Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice.- Ch 9 Implementing Multiple Management Systems.- Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management.- Ch 11 Student Perception of Quality in Higher Education Institutions.- Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.

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