An Introduction to Six Sigma and Process Improvement / Edition 2

by James R. Evans, William M. Lindsay

Overview

Find out why many businesses preferentially hire Six Sigma trained candidates. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows you the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses. Six Sigma has taken the corporate world by storm. Find out how you can use it to improve your work performance and your personal marketability with AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e.

Product Details

ISBN-13:	9781133604587
Publisher:	Cengage Learning
Publication date:	05/13/2014
Edition description:	New Edition
Pages:	368
Product dimensions:	7.20(w) x 9.10(h) x 0.60(d)

About the Author

James R. Evans is a professor emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for eleven years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than fifty editions of leading books in operations management, quality, Six Sigma, simulation, management science and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management." He also received the 2018 Lindner Research Excellence Award from the College of Business at the University of Cincinnati and the 2019 Baldrige Foundation Leadership Award for Excellence in Education.


William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University.

Table of Contents

Part I: Principles of Six Sigma. 1. The Foundations of Six Sigma: Principles of Quality Management. 2. Principles of Six Sigma. Part II: Six Sigma DMAIC Methodology. 3. Project Organization, Selection, and Definition. 4. Process Measurement. 5. Process Analysis. 6. Process Improvement. 7. Process Control. Part III: Additional Topics in Six Sigma. 8. Design for Six Sigma. 9. Implementing Six Sigma.