Be My Guest Teacher's Book: English for the Hotel Industry

by Francis O'Hara

Overview

This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.

Product Details

ISBN-13:	9780521776882
Publisher:	Cambridge University Press
Publication date:	09/26/2002
Series:	Be My Guest
Edition description:	Teacher's Book ed.
Pages:	66
Product dimensions:	8.66(w) x 10.87(h) x 0.28(d)

Table of Contents

1 Introductions 2 The Check-in 3 The hotel bedroom 4 The bathroom, the porter 5 Services in the hotel 6 Location of facilities 7 Room services 8 Problems and solutions 9 Taking bar orders 10 In the restaurant (1) 11 In the restaurant (2) 12 Interesting places to visit 13 Enquiries 14 Using the phone 15 The check-out Personal job files Speaking practice Tapescripts Verb list