Table of Contents
Good Evening 1
About This Storyteller
The Tooth Fairies
1 Stories of Managing
Managing Scrambled Eggs
The Maestro Myth of Managing
Managing to Lead
Selecting the Flawed Manager
The Epidemic of Managing without Soul
Managing in the Age of the Internet
Decision-Making: It's Not What You Think
Growing Strategies Like Weeds in a Garden
2 Stories of Organizing 37
Organizing Like a Cow
Community ship beyond Leadership
Networks Are Not Communities
Transformation from the Top? Or Engagement on the Ground?
Species of Organizations
Why Do We Say "Top Management" but never "bottom management"?
Enough of Silos? How about Slabs?
Manageable and Unmanageable Managing
The Board as Bee
3 Stories of Analyzing 73
Analyst: Analyze Thyself
Ye Gods: An Efficient Orchestral
What Could Possibly Be Wrong with "Efficiency"? Plenty.
The Soft Underbelly of "Hard Data"
The Tricky Task of Measuring Managing
Evidence and Experience in Management, Medicine, and More
How National Happiness became gross
4 Stories about Development 97
Jack's Turn
MBAs as CEOs: Some Troubling Evidence
Engage Managers Beyond Administration ("emba")
Don't Just Sit There…
5 Stories in Context 119
Managing Family Business
Global? How about Worldly?
Who Can Possibly Manage a Hospital?
Managing Government, Governing Management
6 Stories about Responsibility 137
A CEO's Letter to the Board-long overdue
"Downsizing" as Twenty-First-Century Bloodletting
Productive and Destructive Productivity
The Scandal That Is a Syndrome
Please Welcome CSR 2.0
7 Stories for Tomorrow 155
The Extraordinary Power of Ordinary Creativity
Customer Service or serving customers?
Enough of MORE: Better Is Better
Be Good: The Best is Too Low a Standard
Rise and Shine!
Notes 175
Index 185