Table of Contents
Foreword
Chapter 1 · Introduction
Part I - Basics
Chapter 2 · Amazon and the Book Business
Chapter 3 · Prime Time: Amazon's Customer Superglue
Chapter 4 · Logistics as Leverage
Chapter 5 · Marketplace: Amazon as Platform
Appendix A. Amazon Referral Fees, July 2020
Chapter 6 · Pricing: Table Stakes in Online Retail
Chapter 7 Amazon The Innovator
Appendix A. Amazon Leadership Principles
Part II - Impacts
Chapter 8 · How Amazon Makes Its Money (and Loses Some Too)
Chapter 9 · Amazon's War on Brands
Chapter 10 · Web Services: Amazon Internet Goldmine
Chapter 11 · Amazon@Work: Blue Collar Edition
Chapter 12 · Amazon@Work: White Collar Edition
Part III - Futures
Chapter 13 · Amazon in 2031: The Power of the Double-S Curve
Chapter 14 · Stopping the Clock: How Amazon Became Unbeatable
Chapter 15 · Balancing the Behemoth