Table of Contents
Acknowledgments vi
Introduction 1
Section I Be a Champion-Engage Differently
Chapter 1 Take the Bucket Off Your Head and Shout "Wow! 7
Chapter 2 Real Success Beyond the Numbers? 17
Chapter 3 Promote Significance 29
Section II Make a Difference, Create a Buzz
Chapter 4 Be Edgy 39
Chapter 5 Work Harder for Customers! 49
Chapter 6 Reinvent for Customers! 59
Chapter 7 Outstanding Internal Customer Service Is Free 69
Section III Build Strategic Advantage
Chapter 8 Lacking Knockout Strategy? 83
Chapter 9 Preparing for Strategic Combat 93
Chapter 10 Exciting Strategies Get Results 101
Section IV Do More Now!
Chapter 11 Speed Is Powerful! Get to the Future on Time! 113
Chapter 12 "Right vs. Perfect" Is Magic 123
Chapter 13 Lead and Do with No Regret 133
Section V Lead with Impact-Transform
Chapter 14 Is There a Skills Gap in the C-Suite? 143
Chapter 15 Succession: Go For Skinned Knees, Not Safe! 151
Chapter 16 Boards: Embrace Change! 163
Section VI What Comes Next
Chapter 17 What Are You Missing? 179
J's Leadership Legends 186
My Legendary Quotes 194
Lifelong Acknowledgments 195
About the Author 196
More about the Author: The House at the End of the Road 198
Impactful Illustration Messages 200